Virtual Patient Scheduler

Medical & Business Virtual Assistants 24-7; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Medical & Business Virtual Assistants 24-7 in Metro Manila is seeking a qualified Virtual Admissions Assistant for home health services. You will handle phone inquiries, process referrals, review records, and create digital charts for new patients.

Responsibilities include verifying insurance, obtaining authorizations, coordinating with administrators on medication costs and approvals, and ensuring compliance with home health regulations.

Qualifications

• BSN required.
• Proficient in English, both verbal and written.
• Minimum 1 year experience as a Virtual Assistant.
• Phones and customer service experience required.
• At least 1 year experience with admissions in Skilled Nursing Facility or hospital discharge.
• Knowledgeable of medical practices, terminology, and home health regulations.
• Background with Medicare regulations in Home Care.
• Proficient in word processing, keyboarding, and data entry.
• Experience navigating clinical information system networks.
• Ability to relate positively with physicians, patients, and external organizations.

Responsibilities

• Handle phone inquiries and process referrals accordingly
• Notify liaison of referral receipt; provide updates on acceptance or denial
• Review health records prior to accepting referral
• Create a digital chart for the new patient
• Verify primary insurance coverage
• Obtain authorization from insurance provider
• Cost out medications and obtain administrator approval
• Notify liaison when medication costs and insurance are approved

Skills

Customer service

Phone communication

Data entry

Medical terminology

Clinical information systems

Interpersonal skills

Education

Bachelor of Science in Nursing (BSN)

Tools

EHR/EMR systems

Job description

About the role

This role involves handling phone inquiries, processing referrals, and managing patient admissions for home health services. You will communicate with liaisons and referral sources, review health records, create digital charts for new patients, verify insurance coverage, obtain authorizations, and coordinate with administrators regarding medication costs and insurance approvals.

Key responsibilities

• Handle phone inquiries and process referrals accordingly
• Communicate with the Liaison and referral source to notify them of referral receipt and provide timely updates on acceptance or denial
• Review health records prior to accepting referral
• Create a digital chart for the new patient
• Verify Primary Insurance coverage
• Obtain authorization by calling appropriate insurance provider if applicable
• Cost out medications and obtain approval from the Administrator if necessary
• Notify the Liaison when medication costs and insurance are approved

About you

• Bachelor of Science in Nursing (BSN) required
• Proficient in English language, both verbal and written
• Minimum one (1) year experience as a Virtual Assistant
• Phones and customer service experience required
• Minimum of one (1) year experience with admissions in a Skilled Nursing Facility, hospital discharge, or case management
• Knowledgeable of medical practices, terminology, procedures, laws, regulations and guidelines pertaining to home health
• Background in working with Medicare regulations in Home Care
• Proficient word processing, keyboarding, and data entry computer skills required
• Experience navigating clinical information system networks required
• Able to relate positively, favorably and cooperatively with physicians, associates, patients, and personnel of outside agencies and organizations