VIP Telemarketing & Loyalty Specialist

Playtime Entertainment Corp.; Philippines; On-site; PHP 280,000 - 420,000; Full time

Job summary

Playtime Entertainment Corp. is seeking a Telemarketing Representative to manage relationships with Super VIP players, driving loyalty and revenue through proactive outreach and tailored promotions.

The role focuses on contacting VIP players through calls and other channels to promote exclusive campaigns, events, and new game offerings while delivering top-tier support and gathering feedback to improve the platform experience in the Philippines.

Qualifications

• Bachelor's degree in any field.
• 1-2 years of experience in customer service, telemarketing, telesales, retention, or client servicing.
• Experience handling VIP/high-value customers is a plus.
• Excellent communication and interpersonal skills.
• Able to handle customer concerns and build strong client relationships.
• Willing to work onsite and on shifting schedules.
• Gaming/entertainment industry experience is an advantage.

Responsibilities

• Proactively contact VIP players via calls and other channels to promote exclusive campaigns and events.
• Monitor player activity and identify opportunities to increase engagement and retention.
• Address player inquiries and concerns promptly and coordinate with departments to resolve issues.
• Provide exceptional customer service while building trust with high-value players.
• Ensure compliance with company policies and responsible gaming standards.

Skills

Communication

Interpersonal skills

Customer service

VIP handling

Relationship building

On-site work

Education

Bachelor's degree

Job description

Playtime Entertainment Corp. is seeking a Telemarketing Representative to manage relationships with Super VIP players, driving loyalty and revenue through proactive outreach and tailored promotions.

The role focuses on contacting VIP players through calls and other channels to promote exclusive campaigns, events, and new game offerings while delivering top-tier support and gathering feedback to improve the platform experience in the Philippines.