VIP Telemarketing Representative

Playtime Entertainment Corp.; Philippines; On-site; PHP 280,000 - 420,000; Full time

Job summary

Playtime Entertainment Corp. is seeking a Telemarketing Representative to manage relationships with Super VIP players, driving loyalty and revenue through proactive outreach and tailored promotions.

The role focuses on contacting VIP players through calls and other channels to promote exclusive campaigns, events, and new game offerings while delivering top-tier support and gathering feedback to improve the platform experience in the Philippines.

Qualifications

• Bachelor's degree in any field.
• 1-2 years of experience in customer service, telemarketing, telesales, retention, or client servicing.
• Experience handling VIP/high-value customers is a plus.
• Excellent communication and interpersonal skills.
• Able to handle customer concerns and build strong client relationships.
• Willing to work onsite and on shifting schedules.
• Gaming/entertainment industry experience is an advantage.

Responsibilities

• Proactively contact VIP players via calls and other channels to promote exclusive campaigns and events.
• Monitor player activity and identify opportunities to increase engagement and retention.
• Address player inquiries and concerns promptly and coordinate with departments to resolve issues.
• Provide exceptional customer service while building trust with high-value players.
• Ensure compliance with company policies and responsible gaming standards.

Skills

Communication

Interpersonal skills

Customer service

VIP handling

Relationship building

On-site work

Education

Bachelor's degree

Job description

The Telemarketing Representative is responsible for managing and maintaining strong relationships with Super VIP players to enhance their overall gaming experience and encourage long-term loyalty to the platform. The role involves proactively contacting VIP players through calls and other communication channels to promote exclusive campaigns, bonuses, events, tournaments, and new game offerings. The representative monitors player activity identifies opportunities to increase engagement and retention, and develops personalized approaches to keep players active on the platform. They also address player inquiries and concerns promptly, coordinate with relevant departments to resolve issues, gather player feedback, and provide exceptional customer service. The VIP Telemarketing Representative is expected to build trust with high-value players, strengthen player retention, and contribute to the platform's revenue growth while ensuring compliance with company policies and responsible gaming standards.

Qualifications:

• Bachelor's degree in any field.

• 1-2 years of experience in customer service, telemarketing, telesales, retention, or client servicing.

• Experience handling VIP/high-value customers is a plus.

• Excellent communication and interpersonal skills.

• Able to handle customer concerns and build strong client relationships.

• Willing to work onsite and on shifting schedules.

• Gaming/entertainment industry experience is an advantage.