VIP SPECIALIST / RECEPTIONIST

House of Franchise, Inc; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

House of Franchise, Inc. invites a VIP Specialist to deliver personalized experiences for high-end clients in our Pasig location.

You will oversee personal shopping services, food ordering, and valet coordination to ensure seamless visits and a luxurious atmosphere. The role requires Bachelor''s degree and 6–12 months in VIP or luxury customer service, strong Microsoft Office skills, and excellent communication.

Qualifications

• Bachelor's degree or college degree in Business Studies, Administration, Operations, or equivalent.
• 6–12 months of VIP or luxury customer service experience.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent interpersonal and written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to handle confidential information with discretion.
• Experience handling multiple payment methods.
• Ability to adapt to VIP clients' preferences.

Responsibilities

• Greet VIP clients and inquire about their shopping needs.
• Input transaction details into the JC Kiosk and escort VIPs to the VIP Room.
• Present the JC VIP Menu for food and beverage options.
• Coordinate order placement and various payment methods.
• Arrange product release and delivery options to the VIP.
• Relay food orders to Team Leaders and coordinate with the Food Cart Crew.
• Welcome VIPs to the parking area and handle car keys for valet parking.
• Manage parking space and vehicle placement.
• Prepare the car for departure and ensure comfort.
• Provide courteous farewell and address last-minute requests.

Skills

VIP customer service

Excellent communication

Multitasking

Microsoft Office

Discretion handling

Professional appearance

Time management

Education

Bachelor's degree or college degree in Business Studies/Administration/Operations

Job description

About the role

The VIP Specialist is responsible for delivering an exceptional and personalized experience to VIP clients by managing their needs throughout their visit. This role involves overseeing personal shopping services, food ordering, and valet parking to ensure a seamless and luxurious experience. The VIP Specialist must be attentive, professional, and capable of handling various tasks to meet and exceed VIP expectations.

Key responsibilities

• Greet VIP clients upon arrival and inquire about their shopping needs
• Input transaction details into the JC Kiosk and assist VIPs to the VIP Room
• Present the JC VIP Menu for food and beverage options
• Facilitate order placement and coordinate payment processes, including cash, card, QR, and online payments
• Manage product release and delivery options, ensuring items are either brought to the VIP's car or arranged for delivery
• Relay food orders to the Team Leaders of food carts and coordinate with the Food Cart Crew for timely delivery
• Welcome VIP clients to the parking lot and handle car keys for valet parking
• Ensure adequate parking space and manage vehicle placement
• Prepare the car for departure, ensuring it is clean, comfortable, and ready for a smooth exit
• Provide a courteous farewell and assist with any last-minute needs

About you

• Bachelor's degree or College Degree in Business Studies, Administration, Operation, or equivalent
• 6-12 months of experience in VIP or luxury customer service
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Excellent interpersonal and communication skills both oral and written
• Excellent organizational and multitasking abilities
• Professional appearance and demeanor
• Good organizational, stress, and time management skills
• Ability to handle sensitive and confidential information with discretion
• Proficiency in handling various payment methods and transaction processes
• Ability to adapt to VIP clients' unique preferences and requirements