VIP Membership Services Ambassador

LaVie; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

LaVie in Manila is seeking an Ambassador, Membership to provide exceptional service and support to guests, ensuring a seamless membership experience.

Responsibilities include guiding enrollment, explaining benefits, collecting guest information for marketing, issuing vouchers, and responding to inquiries about promotions and amenities. The role requires strong guest service skills and English fluency.

Qualifications

• Experience as membership/VIP services supervisor in an integrated resort.
• Fluent in English; additional language is a plus.
• Computer systems and Microsoft Office literacy.

Responsibilities

• Provide exceptional customer service to guests.
• Assist guests in membership enrollment and explain benefits.
• Accurately collect guest information for membership and marketing.
• Issue vouchers, gift certificates, and promotional privileges.
• Respond to inquiries about membership benefits, casino games, amenities, and promotions.

Skills

VIP/membership supervision

Customer service

English fluency

Microsoft Office

Tools

Microsoft Office

Job description

LaVie in Manila is seeking an Ambassador, Membership to provide exceptional service and support to guests, ensuring a seamless membership experience.

Responsibilities include guiding enrollment, explaining benefits, collecting guest information for marketing, issuing vouchers, and responding to inquiries about promotions and amenities. The role requires strong guest service skills and English fluency.