VIP Guest Services Specialist - Front Office

Solaire Resort

Philippines

On-site

PHP 279,000 - 469,000

Full time

3 days ago

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Job summary

Solaire Resort in the Philippines is seeking a Guest Service Officer for Sky Tower FO to be the primary guest relations representative in the lobby of both Bay and Sky Towers. You will assist guests with information on facilities and amenities, manage VIP arrivals, coordinate room assignments and transportation, and ensure a seamless check-in/check-out experience while upholding Forbes Five-Star standards.

You will collaborate with Reservations, Casino Services, Housekeeping, and other

Qualifications

Hospitality or customer service experience preferred.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Proficiency in hotel management systems and computer apps.
Flexible to rotating shifts including evenings, weekends, and holidays.

Responsibilities

Serve as primary guest relations representative in lobby for Bay and Sky Towers.
Provide information on hotel facilities, services, and amenities.
Coordinate VIP and group guest arrivals, room assignments, amenities, and transportation.
Manage reservations including new bookings, modifications, and cancellations.
Handle check-in and check-out processes accurately and efficiently.
Maintain Forbes Five-Star service standards and ensure guest satisfaction.