Agent, Bay Tower Front Office

Solaire Resort; Philippines; On-site; PHP 167,000 - 290,000; Full time

Job summary

Solaire Resort in the Philippines is seeking an Agent for the Bay Tower Front Office to support guest check-in/check-out, reservations, and guest assistance at a premier hotel property.

The role requires solid front desk experience, strong communication, and the ability to handle cash transactions while ensuring a high standard of guest satisfaction and safety.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or hospitality industry preferred.
• Flexibility to work various shifts, including evening, weekends and holidays.
• Positive attitude and willingness to go above and beyond to exceed guest expectations.

Responsibilities

• Attends to guest complaints and facilitates their solution through effective coordination with the appropriate departments, or when necessary, through the Duty Manager/Guest Service Managers, in order to ensure guest satisfaction.

Skills

Communication skills

Hospitality experience

Flexible shifts

Guest service mindset

Tools

Opera System

Job description

Agent, Bay Tower Front Office

Company : Solaire Resort

Job Type : Full Time

Philippines

Job Description - Agent, Bay Tower Front Office

Job Description:

Main Job Responsibilities

• Guest Check-in and Check out
• Reservation Management
• Guest Assistance
• Front Office Operation
• Cash Handling
• Safety and Security
• Administrative Tasks

Functional Job Responsibility

• Attends to guest complaints and facilitates their solution through effective coordination with the appropriate departments, or when necessary, through the Duty Manager/Guest Service Managers, in order to ensure guest satisfaction.

Key Competencies Skills

• Opera System knowledge as an advantage
• Excellent communication and interpersonal skills
• Previous experience in customer service or hospitality industry preferred.
• Flexibility to work various shifts, including evening, weekends and Holidays
• Positive attitude and willingness to go above and beyond to exceed guest expectations.

Experience:

• Front desk: 1 year (Required)