Luxury Front Office & Guest Relations Lead

Niccolo Hotels; Manila; On-site; PHP 502,200 - 669,600; Full time

Job summary

Niccolo Hotels is seeking a Duty Manager for our Manila location. This role requires overseeing Front Office operations, ensuring excellent guest satisfaction, and managing guest complaints effectively.

The ideal candidate will possess a Bachelor’s degree in Hospitality Management and 2–3 years of experience in a luxury hotel environment. If you are committed to service excellence and have strong leadership skills, please apply.

Interested candidates may contact [e-mail].

Qualifications

• Minimum of 2–3 years of supervisory or managerial experience in a luxury or upscale hotel front office.
• Strong knowledge of front office operations and emergency procedures.
• Ability to handle high-pressure situations while maintaining service excellence.

Responsibilities

• Oversees Front Office operations and guest relations.
• Manages guest complaints, special requests, and VIP arrivals.
• Directs and coordinates hotel emergencies and safety inspections.

Skills

Communication

Leadership

Problem-solving

Education

Bachelor's degree in Hospitality Management

Job description

Niccolo Hotels is seeking a Duty Manager for our Manila location. This role requires overseeing Front Office operations, ensuring excellent guest satisfaction, and managing guest complaints effectively.

The ideal candidate will possess a Bachelor’s degree in Hospitality Management and 2–3 years of experience in a luxury hotel environment. If you are committed to service excellence and have strong leadership skills, please apply.

Interested candidates may contact [e-mail].