Ambassador, Solaire Club

Zohorecruit; Parañaque; Hybrid; PHP 290,000 - 424,000; Full time

Job summary

Zohorecruit is recruiting a Solaire Club Ambassador to deliver exceptional service to VIP guests in the premium gaming area. You will greet guests, seat them, and anticipate needs while maintaining a warm, professional demeanor.

The role requires strong communication skills, a background in hospitality or events, and 1–2 years in hospitality. It offers growth opportunities within a premium entertainment venue.

Qualifications

• Bachelor's degree in marketing or business-related field.
• Good communication and presentation skills required.
• Background in gaming or hospitality events management is an advantage.

Responsibilities

• Provide exceptional customer service to VIP guests.
• Meet and greet valuable members of the premium Mass gaming area.
• Seat guests and assist with seating, preferences and service flow.
• Remember guest preferences and deliver personalized service with a smile.
• Assist in issuing orders with F&B during busy periods to expedite service.
• Identify regular patrons and foster repeat visits.
• Provide information about facilities, amenities, events, and promotions.
• Collaborate with internal teams to ensure exceptional guest experience.
• Adhere to Solaire policies and report incidents and feedback.

Skills

Good communication

Presentation skills

Customer service

Education

Bachelor's degree in marketing or business-related

Job description

• State/Province National Capital Region (Manila)
• Country Philippines

Job Description

The Solaire Club Ambassador is responsible for providing the highest quality of service to our VIP customers, being reliable, possessing a positive attitude, being skilled at conversation, being able to enjoy talking to a stranger and being able to think on your feet.

• Provide exceptional customer service.
  
• Meet and greet all valuable members of our exclusive premium Mass gaming area.
  
• Seat guests at their preferred location, assist in helping an available seat, or identify trends.
  
• Remember the guest's name, preferred game type, favorite drink, food, and cigarette.
  
• Assist in issuing an order with F&B during busy periods to help expedite service.
  
• Possibly bring a drink order to a guest during peak periods
  
• Identify good and regular patrons and provide a high standard of customer service to generate frequent visits.
  
• Always establish a warm rapport and willingness to listen and act with a smile and positive attitude with patrons.
  
• Anticipating patrons' needs and problems at Solaire Club and acting effectively, patiently, and willingly.
  
• Provide information about facilities, amenities, entertainment, events, and promotions taking place within the premises and on the property.
  
• Encourage customers to enjoy themselves at the gaming tables and slots.
  
• Build and maintain good rapport with Player Development Team, Solaire Rewards Club Representatives, F&B personnel, Table Games Team, Slots Ambassadors, Cage personnel, and Security to ensure the ultimate guest experience.
  
• Act in accordance with Solaire policies and procedures without any intimidation to customers
  
• Report any incidents and provide customer feedback to Superiors
  

Requirements

• Bachelor's degree in marketing or any Business-Related course
  
• Good communication and presentation skills
  
• Background in gaming / hospitality events management is an advantage.
  
• 1-2 years experience in Hospitality industry