VIP Corporate Travel Concierge

WNS Careers - Philippines

Philippines

On-site

PHP 600,000 - 900,000

Full time

14 days+

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Job summary

WNS Careers - Philippines is seeking an experienced VIP travel agent to service corporate travel needs in the Philippines. You will manage high-value client interactions via phone, chat, and email, leveraging Amadeus and other GDS tools to deliver optimal itineraries and exceptional service.

Ideal candidates have 3+ years in corporate travel and a strong focus on accuracy, policy adherence, and client satisfaction, with the ability to quickly learn new systems and adapt to North American service

Qualifications

3+ years in corporate travel and VIP customer service with GDS knowledge.
Deliver personalized, empathetic, efficient service for high-value clients.
Primary contact for VIP clients (CEO, CFO, COO) via phone, chat and email.
Ability to learn new systems quickly and work with various OBT tools.
Familiarity with North American customer service expectations.

Responsibilities

Accurately service travel requests via multiple channels while following corporate travel policies.
Deliver extraordinary end-to-end service with a professional and enthusiastic demeanor.
Provide consultation and support during the booking process, including fares and routing and health requirements.
Use creative thinking to identify the best air, rail, car and hotel options.
Maintain high quality and attention to detail; anticipate and mitigate potential issues.