VIP Client Success Manager - B2B, English-Only

NeoGroup; Philippines; Vor Ort; PHP 600.000 - 1.000.000; Vollzeit

Zusammenfassung

Neo Group seeks a dedicated VIP Account Manager to own an English-speaking VIP portfolio for a major client. The role focuses on retention strategies, tailored operational support, and alignment with regional growth goals to deliver premium experiences.

You will collaborate with cross-functional teams to arrange elite VIP experiences, including events and bespoke rewards, while analyzing client activity to drive engagement and loyalty in a fast-paced B2B setting.

Qualifikationen

• Near perfect English, both written and spoken.

Aufgaben

• Relationship Management: Build and maintain strong relationships with our client's VIP customers, providing exceptional service and support that reflects the client's brand standards.
• Proactive Engagement: Proactively engage with the client's VIP base to understand their individual needs, preferences, and gameplay goals.
• Personalized Offerings: Provide tailored recommendations and bespoke offers to the client's VIPs to maximize their satisfaction and long-term brand loyalty.
• Primary Point of Contact: Act as the main liaison for the client's English-speaking VIPs, promptly addressing inquiries and resolving any platform or account issues they may face.
• Cross-Functional Collaboration: Collaborate with internal cross-functional teams to seamlessly deliver elite VIP experiences, including event invitations, special promotions, and custom rewards for the client's users.
• Behavioral Analysis: Monitor and analyze our client's VIP customer activity and behavior to identify operational opportunities for engagement and retention.
• Strategic Development: Work closely with the VIP team and client stakeholders to develop, align, and execute strategies for VIP customer acquisition and retention within the English-speaking portfolio.
• Market Nuance & Trends: Stay up-to-date with industry trends and best practices in VIP account management to ensure our client remains highly competitive.

Kenntnisse

Near perfect English

VIP account management

Relationship building

Communication skills

Customer-centric mindset

Problem solving

Multitasking

Analytical skills

iGaming experience

Jobbeschreibung

Neo Group seeks a dedicated VIP Account Manager to own an English-speaking VIP portfolio for a major client. The role focuses on retention strategies, tailored operational support, and alignment with regional growth goals to deliver premium experiences.

You will collaborate with cross-functional teams to arrange elite VIP experiences, including events and bespoke rewards, while analyzing client activity to drive engagement and loyalty in a fast-paced B2B setting.