VIP Client Experience Lead – High-Value Casino

BettingJobs; Mexico; On-site; PHP 2,167,000 - 3,611,000; Full time

Job description

BettingJobs is working with a well‑established B2C casino brand, who are seeking to hire an experienced Executive VIP Manager to join their team in Mexico.

The successful candidate will be responsible for overseeing a portfolio of assigned customers and actively seek solutions to potential problems as well as engaging customers' attention and loyalty.

Responsibilities

• Identify and assess customer needs to deliver service that consistently exceeds expectations.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Take the extra mile to engage customers through various platforms.
• Arrange activities tailored to customers' preferences in the designated market, e.g. sport events.
• Go above and beyond to create positive and memorable customer experiences.

Requirements

• Self‑motivated and ambitious individual who wants to excel in interpersonal relationships.
• Get‑things‑done mentality from taking initiative to execution.
• Excellent networking skills and inside information on market's ongoing events.
• Familiarity with CRM systems and practices will be considered as an advantage.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi‑task, prioritize, and manage time effectively.
• Strong communication/public relations along with active listening skills required.