VIP Client Success & Escalations Specialist

Payoneer Inc.; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Payoneer Inc. is seeking an Escalation Fastlane Specialist to serve VIP and high-tier clients with end-to-end solutions. You will maintain long-term relationships, understand client needs, and coordinate with internal teams to ensure seamless service delivery.

The role emphasizes proactive problem solving, onboarding and ongoing support, and acting as an advocate for clients to influence product improvements. A strong focus on retention and renewals is required.

Qualifications

• Build and maintain long-term relationships with VIP and high-tier clients.
• Understand client needs and coordinate with internal teams to deliver tailored solutions.
• Proactively identify risks and opportunities to upsell or renew contracts.

Responsibilities

• Serve as the main contact for VIP and high-tier clients.
• Understand clients' goals and challenges to provide tailored solutions.
• Coordinate with GTM, sales, support, risk, product, and technical teams to ensure seamless service delivery.
• Oversee onboarding, implementation, and ongoing support.

Skills

Relationship management

Problem solving

Cross-functional coordination

Onboarding & implementation

Job description

Payoneer Inc. is seeking an Escalation Fastlane Specialist to serve VIP and high-tier clients with end-to-end solutions. You will maintain long-term relationships, understand client needs, and coordinate with internal teams to ensure seamless service delivery.

The role emphasizes proactive problem solving, onboarding and ongoing support, and acting as an advocate for clients to influence product improvements. A strong focus on retention and renewals is required.