Senior Member Support & Escalations Specialist

Embedded Shishya; Ormoc; On-site; PHP 3,652,000 - 5,478,000; Full time

Job summary

PadSplit is seeking an Escalations team member for the Customer Experience organization. You will handle more complex inquiries that require expertise and careful analysis, collaborating across teams to refine support processes and improve member experience.

The ideal candidate will think critically, communicate clearly, and contribute to a positive member journey while upholding policy adherence and professional standards.

Qualifications

• Comfortable working in a fast-paced, ever-evolving environment.

Responsibilities

• Act as the main escalation point for complex Member support issues that require critical thinking and research.
• Manage a range of complex cases including policy-related inquiries, financial disputes, platform issues, and membership matters.
• Serve as PadSplit representative with empathy, professionalism, and efficiency.

Skills

Problem-solving

Communication skills

Team collaboration

Empathy and professionalism

Job description

PadSplit is seeking an Escalations team member for the Customer Experience organization. You will handle more complex inquiries that require expertise and careful analysis, collaborating across teams to refine support processes and improve member experience.

The ideal candidate will think critically, communicate clearly, and contribute to a positive member journey while upholding policy adherence and professional standards.