VIP Care & Relationship Specialist

DigiPlus Interactive Corp; Parañaque; On-site; PHP 279,000 - 502,000; Full time

Job summary

DigiPlus Interactive Corp seeks a VIP Customer Care Representative to provide personalized, proactive support to VIP and high-value customers, building lasting relationships and delivering premium experiences.

The role emphasizes human engagement over scripted responses, handling sensitive concerns with discretion and strong English communication across channels. Onsite role with weekend/holiday coverage as needed.

Qualifications

• Bachelor's degree preferred in related field.
• 2–5 years in customer service or relationship management.
• Experience with VIP/high-value customers is highly preferred.
• Background in iGaming or luxury services is an advantage.
• Excellent English communication and interpersonal skills.

Responsibilities

• Provide personalized support to VIP customers across channels.
• Build and maintain professional relationships with VIP clients.
• Serve as primary contact and maintain continuity across departments.
• Apply differentiated service for higher-tier customers.
• Handle concerns and escalations with empathy and judgment.
• Take ownership from initial contact through resolution.
• Proactively anticipate customer needs and improve experience.
• Coordinate with internal teams to resolve sensitive issues.
• Maintain records of interactions and feedback.

Skills

Relationship management

Customer service

Emotional intelligence

Communication

Problem solving

Ownership

Discretion

Education

Bachelor's degree in Business/ Hospitality/ Communications

Job description

DigiPlus Interactive Corp seeks a VIP Customer Care Representative to provide personalized, proactive support to VIP and high-value customers, building lasting relationships and delivering premium experiences.

The role emphasizes human engagement over scripted responses, handling sensitive concerns with discretion and strong English communication across channels. Onsite role with weekend/holiday coverage as needed.