VIP Account Operations Specialist (Telemarketing)

PlayTime Entertainment; Taguig; On-site; PHP 400,000 - 700,000; Full time

Job summary

PlayTime Entertainment is seeking a VIP Account Operations Specialist to manage relationships with VIP and high-value customers in the Philippine market. You will focus on engagement, retention, reactivation, service quality, and increasing account value.

The ideal candidate has a bachelor's degree and 1–3 years in VIP customer service or account management, with strong English and Filipino communication and the ability to analyze customer data to identify opportunities and risks.

Qualifications

• Bachelor's degree in a related field.
• 1–3 years in VIP/customer operations or similar roles.
• Experience with VIP or high-value customers.
• Proficiency with customer data and CRM.

Responsibilities

• Manage a portfolio of VIP and high-value customers.
• Build and maintain strong VIP relationships.
• Maintain regular communication and engagement with assigned customers.
• Understand customer preferences, behavior, activity patterns, and service needs.
• Provide personalized and professional service based on customer profiles.
• Monitor customer activity and identify changes in behavior.
• Execute retention and reactivation initiatives.
• Identify opportunities to increase engagement and account value.
• Act as a key contact for VIP customers and respond to requests promptly.
• Prepare regular reports on accounts and activities.

Skills

Account management

CRM

Customer engagement

Data analytics

Communication skills

Relationship building

English & Filipino

Education

Bachelor's degree

Tools

CRM systems

Job description

The VIP Account Operations Specialist manages and develops relationships with VIP and high-value customers in the Philippine market. The role is responsible for the day-to-day management of assigned VIP accounts, with a strong focus on customer engagement, retention, reactivation, service quality, and account value. The ideal candidate should be proactive, customer-oriented, commercially aware, and comfortable using customer data to identify opportunities and potential risks.

Key responsibilities

• Manage a portfolio of assigned VIP and high-value customers
• Build and maintain strong, long-term relationships with VIP customers
• Maintain regular communication and engagement with assigned customers
• Understand individual customer preferences, behavior, activity patterns, and service needs
• Provide personalized and professional service based on customer profiles
• Monitor customer activity and proactively identify changes in customer behavior
• Execute customer retention and reactivation initiatives
• Identify opportunities to increase customer engagement and long-term account value
• Act as a key point of contact for assigned VIP customers and respond to requests and concerns in a timely and professional manner
• Monitor assigned customer performance on a daily basis and prepare regular reports on assigned accounts and customer activities

About you

• Bachelor's degree in Business Administration, Marketing, Communications, Hospitality, or a related field is preferred
• At least 1–3 years of experience in VIP customer service, account management, customer operations, relationship management, CRM, or a similar customer-facing position
• Experience working with VIP, premium, or high-value customers is preferred
• Strong understanding of Filipino customer behavior and local market culture
• Excellent communication skills in English and Filipino
• Strong interpersonal and relationship-building skills
• Customer-focused with good commercial awareness
• Comfortable working with customer data, reports, and performance targets
• Strong problem-solving skills and ability to handle customer complaints professionally
• Able to work independently while collaborating effectively with a team