VIP Account & Retention Lead

Neo Group

Philippines

Remote

PHP 2,524,000 - 4,416,000

Full time

3 days ago

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Job summary

Neo Group, a Malta-based startup, seeks a VIP Account Manager to act as a dedicated ambassador for a major client, owning their English-speaking VIP portfolio and driving retention. You will align the client's growth goals with tailored operational support and premium experiences across cross-functional teams.

Join a dynamic, multicultural team committed to delivering exceptional service and data-driven solutions.

Qualifications

Near perfect English, both written and spoken; this will be the only language used during operations.
Experience in VIP account management or similar customer-facing roles is required.
Strong relationship-building and communication skills are essential.
Customer-centric mindset with passion for delivering exceptional service.
Excellent problem-solving and conflict resolution abilities.
Ability to multitask and work efficiently in a fast-paced environment.
Strong analytical skills to interpret data and drive insights.
Experience in iGaming or fast-paced entertainment industries is a plus.

Responsibilities

Build and maintain strong relationships with the client's VIP customers, delivering service that reflects brand standards.
Proactively engage with the client's VIP base to understand needs, preferences, and gameplay goals.
Provide tailored offerings and bespoke rewards to maximize satisfaction and loyalty.
Serve as the primary contact for English-speaking VIPs, addressing inquiries and resolving issues.
Collaborate with internal teams to deliver elite VIP experiences, including events and promotions.
Monitor client activity to identify opportunities for engagement and retention.
Develop and execute VIP acquisition and retention strategies with stakeholders.
Stay informed on industry trends to keep the client competitive.