VIP Account Operations & Engagement Specialist

PlayTime Entertainment; Taguig; Vor Ort; PHP 400.000 - 700.000; Vollzeit

Zusammenfassung

PlayTime Entertainment is seeking a VIP Account Operations Specialist to manage relationships with VIP and high-value customers in the Philippine market. You will focus on engagement, retention, reactivation, service quality, and increasing account value.

The ideal candidate has a bachelor's degree and 1–3 years in VIP customer service or account management, with strong English and Filipino communication and the ability to analyze customer data to identify opportunities and risks.

Qualifikationen

• Bachelor's degree in a related field.
• 1–3 years in VIP/customer operations or similar roles.
• Experience with VIP or high-value customers.
• Proficiency with customer data and CRM.

Aufgaben

• Manage a portfolio of VIP and high-value customers.
• Build and maintain strong VIP relationships.
• Maintain regular communication and engagement with assigned customers.
• Understand customer preferences, behavior, activity patterns, and service needs.
• Provide personalized and professional service based on customer profiles.
• Monitor customer activity and identify changes in behavior.
• Execute retention and reactivation initiatives.
• Identify opportunities to increase engagement and account value.
• Act as a key contact for VIP customers and respond to requests promptly.
• Prepare regular reports on accounts and activities.

Kenntnisse

Account management

CRM

Customer engagement

Data analytics

Communication skills

Relationship building

English & Filipino

Ausbildung

Bachelor's degree

Tools

CRM systems

Jobbeschreibung

PlayTime Entertainment is seeking a VIP Account Operations Specialist to manage relationships with VIP and high-value customers in the Philippine market. You will focus on engagement, retention, reactivation, service quality, and increasing account value.

The ideal candidate has a bachelor's degree and 1–3 years in VIP customer service or account management, with strong English and Filipino communication and the ability to analyze customer data to identify opportunities and risks.