Customer Supply Chain Specialist - Vietnamese Bilingual

Nestlã©; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. is hiring a Customer Supply Chain Specialist who is Vietnamese bilingual. The role oversees order placement, inquiries, and issue resolution across channels, ensuring timely Order-to-Cash execution from order to payment.

Cross-functional collaboration and data accuracy in CRM/ticketing systems are essential. The ideal candidate has a Bachelor's degree, 2+ years in Customer Service or O2C, and strong communication with a customer-centric mindset.

Qualifications

• Bachelor's degree in business, Supply Chain, or related field.
• Fluent Vietnamese, spoken and written, with strong communication skills.
• 2+ years in Customer Service, Shared Services, or Order-to-Cash.
• Understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns).

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels
• Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment
• Investigate and resolve order blocks, fulfillment issues, and billing concerns in SLA timelines
• Proactively communicate with customers regarding order status, risks, and mitigation plans
• Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies
• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery
• Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders
• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements

Skills

Vietnamese language

Customer service

Order-to-Cash

Communication

Stakeholder management

MS Office

Education

Bachelor's degree

Tools

SAP

Job description

Customer Supply Chain Specialist - Vietnamese Bilingual

Company : Nestlã©

Job Type : Full Time Philippines

Job Description - Customer Supply Chain Specialist - Vietnamese Bilingual

Location: Meycauayan, Bulacan, Philippines

Company: Nestlé Integrated Business Services Manila, Inc.

Employment Type: Full-Time

Education: Bachelor's Degree

Experience Level: 2+ Years of Relevant Experience

Joining Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.

Nestlé Integrated Business Services Manila Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impactina global environment, we invite you to join our team.

A Day in the Role

• Manage customer interactions including order placement, inquiries, and issue resolutionvia multiple channels
• Monitor and ensuretimelyexecution of the Order-to-Cash process, from order capture to delivery and payment
• Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance withSLA timelines
• Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logisticsdelays), and mitigation plans
• Serve as the primary contact forreturns, refusals, and claims management, ensuring compliance with company policies
• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensureaccurateand efficient service delivery
• Maintain and update records in CRM/ticketing systems, ensuringdata accuracy and visibility across stakeholders
• Support continuous improvement initiatives byidentifyingroot causes and contributing to process enhancements

What Will Make You Successful

• Bachelor's degree inbusiness, Supply Chain, or related field
• Fluent in Vietnamese (spoken and written), withstrong communicationskills to support business operations and stakeholder engagement
• 2+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes
• Strong understanding of theOrder-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns)
• Excellent communication and stakeholder management skills
• Strong problem-solving ability with high attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in MS Office and database/reporting tools (SAP)
• Customer-centric mindset with the ability to handle sensitive situations professionally

About the Company

Nestlã©

Nestlé is the world's largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.