Vice President, Client Success & Onboarding Excellence

Aumni; Metro Manila; On-site; PHP 4,000,000 - 7,000,000; Full time

Job summary

JPMorganChase is seeking a Vice President, Client services senior manager (Client success) to lead leaders and teams responsible for delivering consistent, high-quality client service and strong operational performance.

You will foster accountability, drive continuous improvement, and partner with stakeholders to elevate client experience while modernizing service delivery through process improvements, automation, and analytics.

Qualifications

• Experience leading client service or operations teams with multi-layered structures.
• Experience resolving high-impact client issues with governance.
• Proven ability to lead transformation initiatives and cross-functional execution.
• Experience using data and metrics to drive operational improvements.
• Strong stakeholder management and executive communication skills.
• Ability to translate strategy into execution with accountability.

Responsibilities

• Lead managers and multi-layered teams with clear direction and development plans.
• Build an inclusive, high-performance culture.
• Own end-to-end client service outcomes including experience and resolution of issues.
• Escalate and oversee root-cause analysis for complex client issues.
• Partner with internal and global teams for alignment and governance.
• Lead cross-functional programs including governance and change adoption.
• Improve operating models by clarifying roles and processes.
• Champion digital adoption and process automation to boost efficiency.
• Use metrics and client insights to drive improvements and prioritise actions.
• Develop executive-ready updates and recommendations for leadership.
• Strengthen controls and service quality across day-to-day operations.

Skills

Team leadership

Stakeholder mgmt

Data-driven decisions

Transformation leadership

Communication skills

Digital tools

Change management

Job description

JPMorganChase is seeking a Vice President, Client services senior manager (Client success) to lead leaders and teams responsible for delivering consistent, high-quality client service and strong operational performance.

You will foster accountability, drive continuous improvement, and partner with stakeholders to elevate client experience while modernizing service delivery through process improvements, automation, and analytics.