Verification Specialist (Customer Service Representative)

Owens Asia, Inc.; Mabalacat; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Additional Leave Credits

25% shift differential for night shifts

Comprehensive HMO Coverage

Group Life Insurance

Employee Allowances

Sweet Treats Every Monday

Free Coffee in the Office

Company Treats Every Friday

Job summary

A prominent service provider is seeking a dedicated individual for a role in customer service in Clark Freeport Zone, Pampanga, Philippines. The successful candidate will confirm application information, contact service establishments, and document findings. Key requirements include strong communication skills and a year of experience in a related industry. This position also offers night shifts and a range of excellent perks, including additional leave credits and comprehensive HMO coverage.

Qualifications

• Strong moral principle of integrity and confidentiality.
• Knowledge of administrative and clerical procedures.
• At least one year of work experience in a call center or related industry.

Responsibilities

• Contact businesses or service establishments for information.
• Identify information by categorizing and detecting changes.
• Process analyses and document findings in a report.

Skills

Customer Service

Detail Oriented

Product Knowledge

Excellent verbal and written communication skills

Communication Skills

Ability to multi-task and manage daily assignments

Works well independently

Job description

LOCATION

Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, Philippines

JOB DESCRIPTION

Confirms information supplied on various types of applications.

JOB RESPONSIBILITIES

• Contacts business or service establishments to obtain information about an individual or a group's standing.
• Identifies information by categorizing, recognizing differences and similarities, and detecting changes in circumstances or events.
• Processes analyses and documents obtained information and prepares a report of findings.

JOB REQUIREMENTS

• The strong moral principle of integrity; is the ability to maintain a high level of confidentiality.
• Knowledge of administrative and clerical procedures such as word processing, managing files and records, and other office procedures.
• First‑rate skill set including active listening, writing, reading comprehension, judgment, and decision‑making.
• Excellent abilities in written and oral expression and comprehension, speech clarity, problem sensitivity, and inductive and deductive reasoning.
• At least one (1) solid year of work experience in a call center or related industry.
• Excellent verbal and written English communication and presentation skills.
• Filipino citizen or hold relevant residence status.
• Willing to work at night.
• Willing to work in Clark Freeport Zone, Pampanga.

SKILLS

• Customer Service
• Detail Oriented
• Product Knowledge
• Excellent verbal and written communication skills
• Communication Skills
• Ability to multi‑task and manage daily assignments
• Works well independently

BENEFITS & PERKS

• Additional Leave Credits
• +25% shift differential per hour for night shifts between 10:00 PM to 6:00 AM
• Comprehensive HMO Coverage (Inpatient & Outpatient) – one of the highest coverage plans offered, activated after 15 days of employment
• Group Life Insurance
• Employee Allowances
• Sweet Treats Every Monday
• Free Coffee in the Office
• Company Treats Every Friday

HIRING PROCESS & PRIVACY NOTICE

Owens collects information from job applicants during the recruitment process.

Owens processes your personal data in a manner consistent with the data protection requirements for your location and the location of the hiring company. Owens may process your data on one or more of the following bases: entering into or the performance of a contract, consent, or legitimate interests. Owens operates in a number of international locations and your application may be processed in any of these locations. International transfer of your personal data between Owens companies is subject to standard EU international contractual clauses, when applicable.

To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.

Information you will supply may be disclosed to third parties, including agents or vendors of the company you are applying to, law enforcement agencies, state or federal agencies, courts, schools, and employers to handle the recruitment and background screening process. Information may be transmitted to another country other than the country you are located in or applying to, including countries outside the EU with a different level of data protection or inadequate data protection laws defined by the European Commission.

Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.

For more information on our privacy practices and your rights, visit the Owens OnLine Privacy Policies page.