Vendor Query & Payments Process Assistant

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 223,000 - 357,000; Full time

Job summary

DSV – Global transport and logistics is seeking a Process Assistant to handle vendor queries via tickets, emails, or voice calls. The role involves reconciliation tasks, payment remittance, and account changes while ensuring timely processing and compliance with procedures.

The ideal candidate has a finance-related degree and at least 6 months in freight/logistics support or customer service, with strong English communication and SAP knowledge.

Qualifications

• Graduate of Finance, or related field.
• Experience in freight and logistics support is advantageous.
• Minimum 6 months experience in related field.

Responsibilities

• Handle vendor queries through tickets, emails, or voice calls.
• Validate Cherwell tickets and ensure timely processing.
• Update trackers and monitoring sheets.
• Adhere to required processes and legal provisions in operations.
• Archive documents generated during operation according to team rules.
• Execute other orders related to tasks and objectives.

Skills

Time management

Ownership & accountability

Detail oriented

Self-organization

Process improvement

Analytical skills

Teamwork

SAP

English communication

MS Office proficiency

Troubleshooting methods

Innovation management

Knowledge sharing

Education

Finance or related field degree

Tools

SAP

Job description

DSV – Global transport and logistics is seeking a Process Assistant to handle vendor queries via tickets, emails, or voice calls. The role involves reconciliation tasks, payment remittance, and account changes while ensuring timely processing and compliance with procedures.

The ideal candidate has a finance-related degree and at least 6 months in freight/logistics support or customer service, with strong English communication and SAP knowledge.