Vendor Performance & Programs Lead - Hybrid

Home Credit Philippines; Philippines; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Permanent dayshift

Hybrid work setup

Bonus up to 50%

HMO from day one

Dependents coverage

Mental health support

Wellness leave

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking an IT Program Excellence Manager to oversee vendor performance across multiple programs and delivery channels. You will ensure external partners meet contractual, operational, and quality expectations while driving continuous improvement and accountability.

The role requires strong governance, vendor management, and performance analytics to enable high-quality delivery outcomes across business units and executive leadership.

Qualifications

• 8+ years of program/project management experience with vendor/supplier management.
• Proven experience managing multi-vendor environments across diverse delivery channels.
• Strong understanding of contract governance, SLA/KPI frameworks, and performance management models.
• Experience in large-scale, matrixed organizations with complex delivery ecosystems.
• Certifications such as PMP, PgMP, PRINCE2, ITIL or equivalent preferred.
• Excellent communication with business teams; translate requirements to technical solutions.
• Broad knowledge of IT technologies, platforms, and trends.
• Vendor management expertise; governance and performance optimization.
• Program leadership for complex cross-functional programs.

Responsibilities

• Lead end-to-end vendor performance governance across programs and delivery channels.
• Define, monitor, and manage KPIs, SLAs, OLAs, and scorecards.
• Conduct regular performance reviews; identify gaps and remediation with vendors.
• Ensure vendor compliance with contracts, quality standards, and policies.
• Manage portfolio of vendor-led programs/projects with alignment to strategy.
• Establish governance rhythms (QBRs, MBRs) across vendors.
• Drive continuous improvement to enhance delivery efficiency, quality, and cost.
• Use analytics to inform decisions and optimize performance.
• Interface between internal stakeholders and vendors; report program health.

Skills

Vendor management

Program governance

Performance analytics

Multi-vendor management

Contract governance

Stakeholder management

Data-driven decisions

Negotiation

Communication

Risk management

Education

PMP

PgMP

PRINCE2

ITIL

Job description

Home Credit Philippines is seeking an IT Program Excellence Manager to oversee vendor performance across multiple programs and delivery channels. You will ensure external partners meet contractual, operational, and quality expectations while driving continuous improvement and accountability.

The role requires strong governance, vendor management, and performance analytics to enable high-quality delivery outcomes across business units and executive leadership.