Vendor Operations Specialist

Manpower Outsourcing Services, Inc.; Bulacan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Manpower Outsourcing Services, Inc. is seeking a Vendor Operations & Workforce Management professional in the Philippines. The role focuses on managing vendor operations, performance, and compliance across logistics and workforce management functions.

You will engage with operations teams, monitor performance, facilitate audits, and support WFM systems and processes, ensuring smooth vendor relations and adherence to standards.

Qualifications

• Bachelor's degree in business, supply chain, logistics, or related field.
• 2-3 years in vendor management, workforce management, operations, logistics, procurement, or related function.
• Knowledge of Workforce Management (WFM) systems.
• Proficient in Microsoft Excel and PowerPoint.
• Experience in vendor performance tracking and reporting.
• Strong documentation, audit, and compliance management skills.
• Strong stakeholder management and communication skills.
• Analytical and problem-solving abilities.
• Attention to detail and strong organizational skills.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Conduct engagement sessions with Operations teams to discuss issues and opportunities raised by both parties.
• Perform daily monitoring of vendor performance and provide timely feedback or call-outs to vendors.
• Facilitate or participate in Focus Group Discussions (FGDs) and audits across logistics sites.
• Collaborate with departments to investigate operational and security concerns involving outsourced personnel.
• Conduct Workforce Management (WFM) training sessions for vendors.
• Monitor disciplinary actions (DA) for workers with violations.
• Manage vendor headcount reallocations based on operational requirements.
• Monitor SO Certificates and Safety Pass requirements with HSSE Team.
• Manage the WFM database and grant system access to Vendor Points of Contact (PIC).
• Support rate card administration and billing processes.

Skills

Vendor Management

Workforce Management

Operations

Logistics

Procurement

Stakeholder management

Documentation and compliance

Analytical thinking

Attention to detail

Multitasking

Education

Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, or related field

Tools

Excel

PowerPoint

WFM systems

Job description

About the role

This role involves managing vendor operations, performance, and compliance across logistics and workforce management functions. You will conduct engagement sessions with operations teams, monitor vendor performance, facilitate audits, and support workforce management systems and processes.

Key responsibilities

• Conduct engagement sessions with Operations teams to discuss issues, concerns, and opportunities raised by both parties

• Perform daily monitoring of vendor performance and provide timely feedback or call-outs to vendors

• Facilitate or participate in Focus Group Discussions (FGDs) and audits across logistics sites

• Work with relevant departments in investigating operational and security concerns involving outsourced personnel

• Conduct WFM training sessions for vendors

• Monitor disciplinary actions (DA) for workers with violations

• Manage vendor headcount reallocations based on operational requirements

• Monitor SO Certificates and Safety Pass requirements in coordination with the HSSE Team

• Manage the WFM database and grant system access to Vendor Points of Contact (PIC)

• Support rate card administration and billing processes

About you

• Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, or related field

• At least 2-3 years of experience in Vendor Management, Workforce Management, Operations, Logistics, Procurement, or a related function

• Knowledge of Workforce Management (WFM) systems

• Proficient in Microsoft Office applications, particularly Excel and PowerPoint

• Experience in vendor performance tracking and reporting

• Strong documentation, audit, and compliance management skills

• Strong stakeholder management and communication skills

• Analytical and problem-solving abilities

• Attention to detail and strong organizational skills

• Ability to manage multiple priorities in a fast-paced environment