Vendor Management - Manager

Manulife; Manila; On-site; PHP 1,400,000 - 2,200,000; Full time

Job summary

Manulife seeks a Vendor Management Manager to lead governance, maintenance, and optimization of vendor master data across Procurement and Finance systems. You will own the vendor master data lifecycle and collaborate with stakeholders to ensure data integrity and regulatory compliance.

The role emphasizes process improvement, onboarding optimization, and cross-functional partnership with Audit, Risk, and Finance teams across Asia and North America.

Qualifications

• Bachelor’s degree in business administration, finance, accounting, supply chain management, information systems, procurement, or a related discipline.
• Master's degree or professional certification is an advantage.
• CTPRP certification is preferred.
• CPSM certification is preferred.
• CSCP certification is preferred.
• Lean Six Sigma Green Belt or Black Belt is a plus.
• PMP or equivalent certification is desirable.

Responsibilities

• Lead vendor master data governance and management across procurement and finance systems.
• Oversee creation, maintenance, modification, and deactivation of vendor records.
• Ensure vendor setup requests are processed accurately and within SLAs.
• Validate and approve vendor master data changes for data integrity.
• Review documentation to ensure policy, regulatory, and control compliance.
• Establish governance standards for vendor master data management.
• Ensure segregation of duties and audit readiness.
• Develop and run vendor data quality programs and audits.
• Partner with Audit, Risk, Operations, and Finance for internal/external audits.
• Lead onboarding and lifecycle management of vendors across regions.
• Drive process improvement, standardization, and automation in vendor management.

Skills

Vendor management

Procurement operations

Master data governance

Process design

Stakeholder engagement

Continuous improvement

Education

Bachelor’s degree in Business Administration/Finance/Accounting/Supply Chain/Information Systems/Procurement or related field

Master's degree or professional certification (advantage)

Certified Third-Party Risk Professional (CTPRP)

Certified Professional in Supply Management (CPSM)

Certified Supply Chain Professional (CSCP)

Lean Six Sigma Green Belt or Black Belt

Project Management Professional (PMP) or equivalent

Job description

Job Description:

The Vendor Management Manager is responsible for leading the governance, maintenance, and optimization of vendor master data processes across theProcurementorganization, ensuring the integrity, accuracy, and compliance of supplier records throughout their lifecycle. This role serves as the primary owner of vendor master data management, supporting procurement, sourcing, accounts payable, finance, risk, compliance, and business stakeholders.

This also drives the strategic development and continuous improvement of vendor onboarding, maintenance, and deactivation processes, while implementing robust controls and data quality standards.Thisrole also contributes to broader procurement transformation initiatives, process standardization, and operational excellence programs across Asiaand North America.

Success in this role requires strong expertise in vendor management, procurement operations, master data governance, process design, stakeholder engagement, and continuous improvement methodologies.

Position Responsibilities

Vendor Master Data Governance & Management

• Serve as the primary point of contact for all vendor master data inquiries and escalations.

• Oversee the creation, maintenance, modification, and deactivation of vendor records across procurement and finance systems.

• Ensure vendor setup requests are processed accurately, completely, and within established service level agreements (SLAs).

• Validate and approve vendor master data changes to maintain high standards of data integrity and quality.

• Review supporting documentation to ensure compliance with company policies, regulatory requirements, and internal controls.

• Establish and maintain governance standards for vendor master data management.

• Ensure proper segregation of duties and adherence to audit and compliance requirements.

Data Quality, Controls & Compliance

• Develop and execute vendor master data quality programs, including:

• Duplicate identification and elimination

• Data standardization and cleansing

• Vendor record validation

• Vendor deactivation and archival processes

• Conduct regular audits and quality reviews of vendor master records.

• Run scheduled and ad-hoc reports to identify data anomalies, compliance gaps, and process improvement opportunities.

• Develop and maintain vendor master data control frameworks and monitoring mechanisms.

• Partner with Audit, Risk,Operations, and Finance teams to support internal and external audit requirements.

Vendor Onboarding & Lifecycle Management

• Manage end-to-end vendor onboarding activities, ensuring accurate vendor setup and timely activation.

• Support procurement, sourcing, operations, finance, and business stakeholders through the vendor lifecycle.

• Ensure vendor master forms and onboarding documentation are completed correctly and consistently.

• Coordinate with third-party suppliers and internal stakeholders to resolve vendor information issues and discrepancies.

• Maintain vendor lifecycle records and ensure timely execution of vendor updates, renewals, and deactivation activities.

Process Improvement & Transformation

• Design, implement, and continuously improve vendor master management processes across the Asiaand North Americaregions.

• Develop and maintain:

• Standard Operating Procedures (SOPs)

• Process maps

• Compliance checklists

• Work instructions

• Governance frameworks

• Conduct value stream mapping and process assessments to identify inefficiencies and opportunities for automationand AI.

• Lead initiatives focused on process simplification, control enhancement, operational efficiency, and user experience improvements.

• Support procurement transformation and digitalization initiatives involving vendor management and procurement technologies.

Stakeholder & Cross-Functional Partnership

• Work closely with Strategic Sourcing, Procurement Operations, Accounts Payable, Finance, Risk, and Business Partners.

• Provide guidance and consultation to internal stakeholders regarding vendor setup, changes, and data requirements.

• Establish strong relationships with regional and global stakeholders to ensure alignment to enterprise standards.

• Communicate process changes, governance requirements, and policy updates effectively across stakeholder groups.

• Facilitate issue resolution and escalation management related to vendor master data and supplier onboarding, governance, and offboarding.

Reporting & Analytics

• Generate and analyze vendor-related reports and dashboards.

• Monitor operational performance, service levels, and process effectiveness through key performance indicators (KPIs).

• Provide data-driven insights and recommendations to leadership regarding vendor management trends and opportunities.

• Support management reporting, audit requests, and compliance reviews.

Procurement Operations Support

• Maintain an understanding of end-to-end procurement and procure-to-pay (P2P) processes.

• Partner with procurement teams to support supplier onboarding, sourcing activities, payment enablement, and operational controls.

• Ensure alignment between vendor master processes and broader procurement objectives.

• Support strategic procurement initiatives and projects as required.

Required Qualifications

Education

• Bachelor’s degree in business administration, Finance, Accounting, Supply Chain Management, Information Systems, Procurement, or a related discipline.

• Master's degree or professional certification is an advantage.

Professional Certifications (nice to have)

• Certified Third-Party Risk Professional (CTPRP)

• Certified Professional in Supply Management (CPSM)

• Certified Supply Chain Professional (CSCP)

• Lean Six Sigma Green Belt or Black Belt

• Project Management Professional (PMP) or equivalent certification

Required Experience

• Minimum 7-10 years of progressive experience in Procurement, Vendor Management, Supplier Management, Master Data Management, Shared Services, Finance Operations, or Supply Chain Operations.