Vendor Operations – Customer Facing (Crossborder), Scommerce

Shopee; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

Shopee is seeking a qualified candidate in Manila to oversee warehouse operations and ensure compliance with delivery schedules and inventory management. The role requires effective coordination with various stakeholders to resolve operational issues, monitor returns, and represent Vendor Operations in meetings.

The ideal candidate must possess a college degree, have experience in warehouse operations, strong stakeholder management skills, and excellent communication abilities. Join Shopee to play a critical role in enhancing operational performance.

Qualifications

• Educational background & certifications: College degree.
• Experience in warehouse operations and stakeholder management.
• Good communication skills.

Responsibilities

• Coordinate and ensure compliance on delivery schedules.
• Resolve operational issues including incorrect deliveries.
• Monitor returns, refunds, and shop penalties.
• Ensure proper checks for warehouse claims.
• Monitor orders to prevent fraud and cancellations.
• Act as a liaison between various stakeholders.

Skills

Warehouse operations

Stakeholder management

Communication skills

Education

College degree

Job description

Job Description

• Coordinate and ensure compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
• Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
• Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
• Ensure that warehouse claims (damaged, expired, missing) are happening and that proper pre- and post-checking is done for all requests.
• Ensure RTS and liquidation scheduling accuracy.
• Coordinate with internal PICs to ensure timely payment reconciliations.
• Proactively monitor orders to prevent fraud and order cancellations.
• Address operational challenges raised by Crossborder PICs and KAMs, ensuring swift resolutions and proactive communication.
• Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
• Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.

Requirements

• Educational background & certifications: College degree.
• Experience in warehouse operations and stakeholder management.
• Good communication skills.