Vendor Operations - Customer Facing (Crossborder)

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading company in the Internet Marketplace Platforms sector is seeking a Vendor Operations - Customer Facing (Crossborder) professional. This role involves coordinating delivery schedules, resolving operational issues, and acting as a liaison between various stakeholders. Ideal candidates will have a Bachelor's degree and relevant experience, along with strong analytical and communication skills.

Qualifications

• Bachelor's degree in Business, Operations Management, or a related field.
• Relevant experience in brand management, vendor operations, or supply chain management.
• Strong analytical and problem-solving skills.

Responsibilities

• Coordinate and ensure compliance on delivery schedules and inventory management.
• Resolve operational issues including incorrect deliveries and buyer escalations.
• Act as the main liaison between Brands and Warehouse teams.

Skills

Analytical skills

Problem-solving skills

Communication skills

Negotiation skills

Attention to detail

Education

Bachelor's degree in Business

Bachelor's degree in Operations Management

Bachelor's degree in a related field

Job description

Shopee Manila, National Capital Region, Philippines

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Shopee Manila, National Capital Region, Philippines

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• Coordinate and ensure compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
• Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
• Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
• Ensure warehouse claims (damaged, expired, missing) are processed properly, with proper pre- and post-checking for all requests.
• Ensure RTS and liquidation scheduling accuracy.
• Coordinate with internal PICs to ensure timely payment reconciliations.
• Proactively monitor orders to prevent fraud and cancellations.
• Address operational challenges raised by Crossborder PICs and KAMs, ensuring swift resolutions and proactive communication.
• Represent Vendor Operations (VOps) in Crossborder meetings, providing operational performance updates.
• Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.

Job Description

• Coordinate and ensure compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
• Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
• Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
• Ensure warehouse claims (damaged, expired, missing) are processed properly, with proper pre- and post-checking for all requests.
• Ensure RTS and liquidation scheduling accuracy.
• Coordinate with internal PICs to ensure timely payment reconciliations.
• Proactively monitor orders to prevent fraud and cancellations.
• Address operational challenges raised by Crossborder PICs and KAMs, ensuring swift resolutions and proactive communication.
• Represent Vendor Operations (VOps) in Crossborder meetings, providing operational performance updates.
• Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.

Requirements

• Bachelor's degree in Business, Operations Management, or a related field
• Relevant experience in brand management, vendor operations, supply chain management, or related fields
• Strong analytical and problem-solving skills
• Excellent communication and negotiation skills
• Detail-oriented with a focus on accuracy and quality assurance

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Business Development, and Strategy/Planning

Industries

• Internet Marketplace Platforms and Technology, Information and Internet