Vendor Manager, Country Partnerships - BPO & Vendors

GrabTaxi Holdings Pte. Ltd.; Pasig, Hinoba-an; Vor Ort; PHP 1.200.000 - 2.400.000; Vollzeit

Benefits dieser Stelle

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Zusammenfassung

Grab is seeking a Vendor Manager for Grab Support PH in Manila. You will oversee vendor partnerships, drive performance against SLAs, and ensure cost-effective contracts to support operations.

With 10+ years in vendor management, you will foster strong relationships, review OKRs, and lead projects from IH to BPO migrations while coordinating with cross-functional teams. This role emphasizes governance, risk control, and strategic collaboration.

Qualifikationen

• Minimum 10 years in vendor management or a similar role.
• Experience negotiating and managing contracts with multiple suppliers.
• Ability to analyze performance data and hold vendors accountable.
• Experience in BPO or contact center environments is a strong plus.

Aufgaben

• Be the escalation point for BPO Partners / Outsourcers providing contact center services for Grab Support in the Philippines.
• Review daily/weekly vendor performance against OKRs with Service Delivery Head to close gaps.
• Manage contracts, pricing and budgets to ensure value and compliance with SLAs.
• Verify invoice accuracy and reconcile with Workforce, Operations and Finance.
• Identify opportunities for vendor-driven process improvements and cost optimization.
• Plan and govern new projects/ migrations between IH and BPO vendors.
• Contribute to Vendor Network Strategy and collaborate with partner vendors.
• Lead governance for BCP, rapid response, and ticket management for Grab Support.

Kenntnisse

Vendor management

Contract negotiation

Performance analysis

Vendor relationship management

Jobbeschreibung

Grab is seeking a Vendor Manager for Grab Support PH in Manila. You will oversee vendor partnerships, drive performance against SLAs, and ensure cost-effective contracts to support operations.

With 10+ years in vendor management, you will foster strong relationships, review OKRs, and lead projects from IH to BPO migrations while coordinating with cross-functional teams. This role emphasizes governance, risk control, and strategic collaboration.