Vendor Manager, Country Partnerships - BPO & Vendors

GrabTaxi Holdings Pte. Ltd.; Pasig, Hinoba-an; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Job summary

Grab is seeking a Vendor Manager for Grab Support PH in Manila. You will oversee vendor partnerships, drive performance against SLAs, and ensure cost-effective contracts to support operations.

With 10+ years in vendor management, you will foster strong relationships, review OKRs, and lead projects from IH to BPO migrations while coordinating with cross-functional teams. This role emphasizes governance, risk control, and strategic collaboration.

Qualifications

• Minimum 10 years in vendor management or a similar role.
• Experience negotiating and managing contracts with multiple suppliers.
• Ability to analyze performance data and hold vendors accountable.
• Experience in BPO or contact center environments is a strong plus.

Responsibilities

• Be the escalation point for BPO Partners / Outsourcers providing contact center services for Grab Support in the Philippines.
• Review daily/weekly vendor performance against OKRs with Service Delivery Head to close gaps.
• Manage contracts, pricing and budgets to ensure value and compliance with SLAs.
• Verify invoice accuracy and reconcile with Workforce, Operations and Finance.
• Identify opportunities for vendor-driven process improvements and cost optimization.
• Plan and govern new projects/ migrations between IH and BPO vendors.
• Contribute to Vendor Network Strategy and collaborate with partner vendors.
• Lead governance for BCP, rapid response, and ticket management for Grab Support.

Skills

Vendor management

Contract negotiation

Performance analysis

Vendor relationship management

Job description

Grab is seeking a Vendor Manager for Grab Support PH in Manila. You will oversee vendor partnerships, drive performance against SLAs, and ensure cost-effective contracts to support operations.

With 10+ years in vendor management, you will foster strong relationships, review OKRs, and lead projects from IH to BPO migrations while coordinating with cross-functional teams. This role emphasizes governance, risk control, and strategic collaboration.