Vendor Coordinator

Tahche Outsourcing; Cebu City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Tahche Outsourcing is seeking an experienced Vendor Coordinator to manage daily follow-ups, communicate with U.S.-based vendors, and coordinate onboarding and ongoing performance tracking. This role requires reliability in documenting communications and maintaining accurate records.

Onsite work at our Philippines office is required, with standard hours 8:00 AM–5:00 PM U.S. Eastern Time. Strong English skills and prior experience in vendor management are essential for success.

Qualifications

• At least 3 years of experience in vendor/contractor coordination or related roles.
• Experience with outbound follow-up and field coordination.
• Strong written and spoken English communication skills.
• Proficiency with CRM, ticketing, or vendor-management systems.
• Ability to document interactions and updates accurately.
• Comfortable working with US-based contractors or vendors.
• Willing to work Monday to Friday, 8:00 AM to 5:00 PM U.S. Eastern Time.
• Willing to work onsite at the Tahche office in the Philippines.

Responsibilities

• Coordinate daily follow-ups, track assignments, deadlines, and next actions.
• Contact vendors via phone, email, and text for timely updates.
• Prioritize urgent and time-sensitive assignments.
• Follow up on missed commitments and delayed affidavits.
• Coordinate reassignment of stalled assignments and document communications.

Skills

Vendor coordination

Outbound calling

English communication

CRM systems

Documentation

Organizational skills

Time management

US contractor communication

Professional communication

Onsite work

Tools

CRM & vendor-management systems

Google Workspace

Google Voice

Airtable

Notion

Job description

Job Description

Vendor Coordination

• Manage daily follow-ups and track assignment status, deadlines, and next actions.
• Contact vendors via phone, email, and text for timely updates.
• Prioritize urgent and time-sensitive assignments.
• Follow up on missed commitments and delayed affidavits.
• Coordinate reassignment of stalled assignments when needed.
• Document all communications and updates accurately.

Recruiting & Onboarding

• Recruit and screen independent process servers based on coverage needs.
• Verify certifications, service areas, availability, and required documentation.
• Onboard vendors and maintain accurate rates, contact information, and coverage details.

Vendor Network Management

• Maintain an up-to-date vendor database and identify coverage gaps.
• Monitor vendor performance, reliability, response times, and documentation turnaround.
• Address performance concerns and recommend restrictions or removal when necessary.

Decision-Making & Escalation

• Take ownership of decisions within assigned authority, including follow-ups, reassignment, onboarding, and approved vendor rates.
• Escalate matters involving exceptions, client communication, vendor removal, fraud concerns, or deadlines that cannot be met.
• Provide management with relevant facts and recommendations when escalation is required.

Job Qualifications

At least 3 years of experience in a role involving persistent outbound follow-up, such as:

• Vendor or contractor coordination
• Dispatch
• Field-service scheduling
• Logistics
• Collections
• High-volume outbound support
• Recruitment or sourcing
• Comfortable making frequent outbound calls and communicating with U.S.-based contractors or vendors.
• Persistent and confident in following up while maintaining a professional and respectful communication style.
• Excellent written and spoken English communication skills.
• Strong organizational skills and disciplined record-keeping.
• Ability to manage multiple open assignments and prioritize work based on urgency and deadlines.
• Strong attention to detail and ability to consistently document interactions and updates.
• Experience working with CRM, ticketing, database, or vendor-management systems.
• Proficiency with spreadsheets and common productivity tools.
• Able to work independently and take ownership of assigned tasks.
• Willing to work Monday to Friday, 8:00 AM to 5:00 PM U.S. Eastern Time.
• Willing to work onsite at the Tahche office in the Philippines.

PREFERRED QUALIFICATIONS

• Experience recruiting, screening, or onboarding independent contractors or field workers.
• Experience in legal support, process serving, courier services, home services, logistics, or other contractor-based businesses.
• Familiarity with Google Workspace, Google Voice, Airtable, and Notion.
• Experience managing vendor performance, service-level expectations, or contractor networks.