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Job Description:
Key Responsibilities
- Execute vendor master data collection, setup, review, extension, and maintenance activities in a timely and accurate manner, in accordance with established procedures and service level agreements.
- Maintain and manage operational work queues for vendor-related requests, including tickets, vendor creation and extension requests, cleansing activities, and replacement requests.
- Complete assigned tasks within defined SLA targets, including ticket resolution, vendor setup and updates, and response to email or system-based requests.
- Coordinate issue resolution and queue management within the assigned area of responsibility, while providing back-up support as needed and following global Source to Pay and Master Data Operations guidelines.
- Follow up on process delays and support coordination of activities needed to complete tasks within expected timelines.
- Identify opportunities to improve data quality, reduce cycle time, and support more efficient vendor master data processes.
- Work closely with the Master Data team and proactively provide support and back-up within the Vendor Centralization Team.
- Ensure application of global master data standards, governance principles, and business-specific requirements in all vendor-related activities.
- Review existing vendors, including commodity and business use considerations, to determine whether new vendor creation is necessary or whether alternative solutions can be applied.
- Apply Source to Pay end-to-end process knowledge in daily work to support accuracy and process alignment.
- Adhere to all 3M ethical standards, internal controls, and operational requirements in daily activities.
- Perform other duties and responsibilities as assigned by the Supervisor.
Role Scope and Business Impact
- Vendor data accuracy and completeness
- Timely processing of vendor-related requests
- Compliance with master data governance and process standards
- Reduction of operational delays caused by inaccurate or incomplete vendor records
- Effective queue management and SLA adherence
- Support for procurement and payment operations through reliable vendor master data
Qualifications
- Higher education preferred.
- Preferred experience in Global Shared Services, shared operations, or data maintenance environments.
- Experience in vendor master data, procurement support, Source to Pay operations, or similar administrative/process-oriented roles is preferred.
- Basic understanding of Source to Pay processes and vendor master data requirements is preferred.
- Experience working with structured processes, service levels, and operational work queues is an advantage.
- Strong attention to detail and ability to work accurately in a high-volume operational environment.
- Ability to manage priorities effectively, follow procedures consistently, and work collaboratively within a team setting.
Key Competencies
- Vendor master data administration
- Attention to detail and accuracy
- Process discipline
- Queue and task management
- Customer service orientation
- Teamwork and collaboration
- Problem identification and follow-up
- Organization and time management
- Continuous impr