UX Researcher II

Stefanini Philippines, Inc.; Philippines; On-site; PHP 400,000 - 650,000; Full time

Job summary

Stefanini Philippines, Inc. is seeking a UX Research & Communications Specialist to support IT GFS Enterprise Service Management with user research, communications and enablement activities.

You will conduct user interviews, organize sessions and document feedback. The role requires strong written and spoken English, facilitation and presentation skills, and proficiency with Microsoft 365, PowerPoint and SharePoint.

Qualifications

• Experience in UX research, communications, marketing or a similar field.
• Strong written and spoken English.
• Good facilitation, writing and presentation skills.
• Confident use of Microsoft 365, PowerPoint and SharePoint.
• Structured, reliable and comfortable working with different stakeholders.
• Experience with IT services or ServiceNow is helpful but not required.

Responsibilities

• Conduct user interviews and usability tests using prepared scripts and templates.
• Organize research sessions and document user feedback.
• Summarize key findings and improvement opportunities.
• Create newsletters, SharePoint content and product communications.
• Develop training materials, presentations and quick guides.
• Support adoption activities for ESM products and services.

Skills

UX research

Communications

Marketing

English

Tools

Microsoft 365

PowerPoint

SharePoint

Job description

Job Description

Remaining Positions:

1

Details:

UX Research & Communications Specialist

Role purpose

Support IT GFS Enterprise Service Management with user research, communication and enablement activities.

Main responsibilities

• Conduct user interviews and usability tests using prepared scripts and templates.
• Organize research sessions and document user feedback.
• Summarize key findings and improvement opportunities.
• Create newsletters, SharePoint content and product communications.
• Develop training materials, presentations and quick guides.
• Support adoption activities for ESM products and services.

Job Requirements

Details:

What we are looking for

• Experience in UX research, communications, marketing or a similar field.
• Strong written and spoken English.
• Good facilitation, writing and presentation skills.
• Confident use of Microsoft 365, PowerPoint and SharePoint.
• Structured, reliable and comfortable working with different stakeholders.
• Experience with IT services or ServiceNow is helpful but not required.

Working model

The person will work with the Experience & Engagement team and different ESM product teams. Tasks will be prioritized through a shared backlog. The role requires flexibility to shift between UX research and communication activities.

#LI-LD1, #LI-ONSITE

Pay Range:

Based on Experience