UX Researcher II

Stefanini Group; Philippines; Hybrid; PHP 558.000 - 1.004.000; Vollzeit

Zusammenfassung

Stefanini Group in the Philippines is seeking a UX Researcher II to support IT GFS Enterprise Service Management with user research, communication and enablement activities. The role splits approximately 50% UX research and 50% communication work, and the balance can shift based on priorities and project demand.

This position is hybrid, based in Alabang, and requires flexibility with shifts. Responsibilities include conducting user interviews and usability tests with prepared scripts, organizing

Qualifikationen

• Experience in UX research, communications, marketing or a similar field.
• Strong written and spoken English.
• Good facilitation, writing and presentation skills.
• Confident use of Microsoft 365, PowerPoint and SharePoint.

Aufgaben

• Conduct user interviews and usability tests using prepared scripts and templates.
• Organize research sessions and document user feedback.
• Summarize key findings and improvement opportunities.
• Create newsletters, SharePoint content and product communications.
• Develop training materials, presentations and quick guides.
• Support adoption activities for ESM products and services.

Kenntnisse

UX research

Communication skills

Marketing

Tools

Microsoft 365

PowerPoint

SharePoint

Jobbeschreibung

Join us to co-create solutions for a better future!

Job Details

Information Technology

UX Researcher II Alabang, Posted:10/15/2026

Job Description

Job ID#: 65179

Job Category: Information Technology

Position Type: Full Time

Remaining Positions: 1

Role purpose

Support IT GFS Enterprise Service Management with user research, communication and enablement activities. The role combines approximately 50% UX research and 50% communication work. The split can change depending on current priorities.

What will you do?

• Conduct user interviews and usability tests using prepared scripts and templates.
• Organize research sessions and document user feedback.
• Summarize key findings and improvement opportunities.
• Create newsletters, SharePoint content and product communications.
• Develop training materials, presentations and quick guides.
• Support adoption activities for ESM products and services.

What do you need to succeed?

• Experience in UX research, communications, marketing or a similar field.
• Strong written and spoken English.
• Good facilitation, writing and presentation skills.
• Confident use of Microsoft 365, PowerPoint and SharePoint.
• Structured, reliable and comfortable working with different stakeholders.
• Experience with IT services or ServiceNow is helpful but not required.
• Shift flexibility and schedule adherence are required for this position.

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Pay Range: Based on Experience