UX Researcher: Content Design for Clear Documentation

Lexmark Research & Development Corporation; Cebu City; On-site; PHP 550,000 - 900,000; Full time

Job summary

Lexmark Research & Development Corporation in Cebu City seeks a User Experience Researcher (Content Design) to improve product documentation, user guides, manuals, and instructional content.

You will conduct user research, identify gaps, and translate insights into content improvements, collaborating with writers, illustrators, videographers, and cross-functional teams.

Join a team focused on user-centered design to enhance usability and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience or interest in UX content design or HCI is preferred.
• Experience with user research methods such as interviews, surveys, and usability testing.
• Strong communication and problem-solving abilities.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Conduct user research through interviews, usability testing, and feedback analysis.
• Identify user goals, pain points, and content gaps.
• Partner with Content Development teams to improve user guides, manuals, videos, and instructional content.
• Validate content through usability testing and user feedback.
• Present research findings, insights, and recommendations to stakeholders.
• Transform complex research data into clear and actionable recommendations.
• Collaborate with stakeholders to align goals, priorities, and timelines.
• Balance user needs, business goals, and stakeholder requirements to drive informed decisions.

Skills

UX research interest

Content design

HCI familiarity

Communication skills

Presentation skills

Analytical thinking

Collaboration

Education

Bachelor's degree in IT/CS/Engineering/Psychology

Job description

Lexmark Research & Development Corporation in Cebu City seeks a User Experience Researcher (Content Design) to improve product documentation, user guides, manuals, and instructional content.

You will conduct user research, identify gaps, and translate insights into content improvements, collaborating with writers, illustrators, videographers, and cross-functional teams.

Join a team focused on user-centered design to enhance usability and customer satisfaction.