Utilities Specialist

Extenteam Inc.; Manila; Remote; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Remote work 100%

Paid time off

HMO coverage

Job summary

Extenteam Inc. is seeking a Utilities Specialist for a property management client.

The role focuses on handling utility inquiries, auditing billing, and maintaining precise records across internal and external partners. You will work remotely, ensuring timely and accurate processing while coordinating with residents and third parties.

Qualifications

• 3-4 years of related experience or equivalent combination of education and experience.
• Superior attention to detail and ability to work independently.
• Strong written and verbal communication; excellent customer service.

Responsibilities

• Support utility related inquiries escalated internally or with partners.
• Process and audit utility billing using a centralized system.
• Maintain accurate records and resolve billing inaccuracies per operations guide.
• Collaborate with utility companies, residents, and third parties to ensure accurate and timely billing.
• Update landlord agreements and facilitate paperwork between parties.
• Handle ledger questions for residents related to utility charges.
• Document activities in operations software and tracking spreadsheets.
• Assist with bulk utility transactions with third party partners and government programs.

Skills

Attention to detail

Independent worker

Advanced Excel

Communication skills

Customer service

Data entry

Microsoft Office

Team collaboration

Job description

What This Role Is About:

We are looking for a Utilities Specialist for a Property management client of ours.

Your Main Responsibilities:

• Support utility related inquiries as escalated internally or via our external partners
• Provides centralized system support facilitating mitigation, clarification, correction of billing items
• Uses computerized system for monitoring, processing and/or auditing utility billing
• Communicates with site Team Members, corporate team members, utility companies and third party partners to ensure billing items and handled accurately and timely
• Ensures accurate record keeping and investigates/resolves inaccuracies per Operations Manual requirements.
• Responsible for completing tasks generated via work requests that come through a centralized mailbox and reporting.
• Record activities in operations software and tracking spreadsheet
• Partner with utility companies to support tasks including but not limited to opening, closing, and reinstating utility accounts / clarify accounting
• Support updating landlord agreements; obtaining signatures and facilitate paperwork between parties
• Support ledger related questions for residents in relation to utility charges
• Facilitate and support community communications to residents on utility changes
• Facilitate and support community and third party for maintenance to physical systems
• Initiate bulk utility transactions in conjunction with third party partners to ensure accurate resident billing
• Complete projects related to government programs such as IREM or credit opportunities
• Request adjustments to ledgers when necessary

What We’re Looking For:

• 3-4 years of related experience or equivalent combination of education and experience.
• Superior attention to detail
• Ability to work independently.
• Ability to navigate a computerized data entry system or other relevant applications.
• The ability to work in a fast-paced environment.
• History of building strong relationships with team members working in different locations.
• Advanced written and oral communication skills.
• Excellent computer skills and proven ability to handle a variety of tasks.
• Superb customer service skills.
• Proficiency in Microsoft Office Programs i.e. Outlook, Excel, and Word

Technical Requirements:

• Internet speed minimum 30mbps:Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us:

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.