Remote Utilities & Billing Specialist

Arboreal Management; Manila; Remote; PHP 1,888,000 - 3,272,000; Full time

Job summary

Arboreal Management is seeking a Utilities Specialist for a fully remote role based in Manila. You will manage utility, internet, and telecom accounts for Arboreal's portfolio, ensuring bills are current, autopay is set up where possible, and data flows into accounting correctly.

Work with property managers, the accounting team, and owners to resolve billing issues, keep records audit-ready, and prevent service disruptions.

Qualifications

• 1–2 years of billing or utility account administration experience.
• Strong attention to detail and comfort reconciling numbers across systems.
• Working proficiency with spreadsheets (Excel/Google Sheets) and billing or accounting software.
• Clear written and verbal English communication for coordinating with U.S.-based teams.
• Comfortable calling U.S. utility companies to resolve issues and negotiate payment plans.
• Handles payment and bank information carefully and follows payment approval controls.
• Ability to work 6 hours overlapping with U.S. Pacific Time business hours.
• Reliable home internet setup suitable for a fully remote role.

Responsibilities

• Set up, transfer and close utility, internet and telecom accounts as properties onboard, change banks or leave the portfolio.
• Investigate usage spikes, estimated reads and possible meter issues with the utility and the property manager.
• Review utility bills in our bill management system for accuracy and correct them before they are paid; resolve billing disputes.
• Coordinate with utility vendors on service issues, account changes, and performance.
• Maintain accurate, audit-ready utility account records, including secure password manager logins.
• Partner with property managers and the accounting team on utility-related questions and escalations.
• Make approved utility payments through vendor portals after Accounting confirms funds are available, and share receipts.
• Monitor past-due, shutoff and final notices; set up payment plans and prevent service disruptions.

Skills

Billing

Accounts payable

Accounts receivable

Excel/Sheets

English communication

Tools

Billing software

Accounting software

Job description

Arboreal Management is seeking a Utilities Specialist for a fully remote role based in Manila. You will manage utility, internet, and telecom accounts for Arboreal's portfolio, ensuring bills are current, autopay is set up where possible, and data flows into accounting correctly.

Work with property managers, the accounting team, and owners to resolve billing issues, keep records audit-ready, and prevent service disruptions.