Remote Utility Billing Specialist — Real Estate Operations

Marshall Reddick Real Estate; Philippines; Remote; PHP 833,000 - 1,136,000; Full time

Job summary

Marshall Reddick Real Estate is seeking a driven Utility Billing Specialist Accountant to join our team. This remote role is based in the Philippines, requiring a laptop, reliable internet, and a dedicated home office space. Shift: Mon-Fri, 12:00am–9:00am PHT.

The role pays an hourly rate of $8.00 USD with responsibilities across U.S. residential utility billing and coordination. Responsibilities include handling utility accounts, onboarding transitions, invoicing in AppFolio, and ensuring

Qualifications

• At least 1 year in billing, utility management, or property management operations.
• Strong verbal and written English communication.
• Comfortable making outbound calls to U.S. utility providers.
• Experience reviewing invoices, tracking payments, and researching billing discrepancies.
• Strong organizational skills and ability to manage multiple deadlines.
• Proficient with spreadsheets, email, and web-based applications.
• Able to work independently and take ownership of responsibilities.

Responsibilities

• Manage utility accounts for assigned residential properties across multiple U.S. markets.
• Coordinate utility activations, transfers, disconnections, and account closures during onboarding and transitions.
• Communicate with utility providers by phone, email, and portals to establish accounts and resolve billing issues.
• Enter utility invoices into AppFolio with accuracy and proper documentation.
• Monitor billing cycles, due dates, and balances to prevent late fees.
• Verify available property funds and process utility payments after approvals.
• Calculate and process tenant utility billbacks, including prorations and shared meters.
• Investigate billing discrepancies and potential service issues.
• Track deposits, refunds, final bills, and account closeouts.
• Coordinate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve issues.
• Maintain records and escalate concerns proactively.

Skills

Billing experience

English communication

Outbound calls

Invoice review

Organization

Spreadsheet proficiency

Tools

AppFolio

Job description

Marshall Reddick Real Estate is seeking a driven Utility Billing Specialist Accountant to join our team. This remote role is based in the Philippines, requiring a laptop, reliable internet, and a dedicated home office space. Shift: Mon-Fri, 12:00am–9:00am PHT.

The role pays an hourly rate of $8.00 USD with responsibilities across U.S. residential utility billing and coordination. Responsibilities include handling utility accounts, onboarding transitions, invoicing in AppFolio, and ensuring