USRN Training Program Manager

Gratitude Philippines; Manila; Hybrid; PHP 837,000 - 949,000; Full time

Job summary

Gratitude Philippines is seeking a USRN Training Program Manager with a strong clinical background to lead utilization management initiatives in a CPO/BPO environment. The role requires supervisory experience and proven training skills to support knowledge transfer.

The ideal candidate will hold a USRN or MD license, with nursing or medical degree, and at least 1 year training experience in relevant settings. Start ASAP; work setup includes temporary work-from-home at multiple PH locations.

Qualifications

• At least 1 year of recent clinical, hospital, or similar experience.
• At least 2 years of Utilization Management experience.
• At least 2 years of supervisory or managerial experience.
• Graduate of an accredited Registered Nursing Program or Doctor of Medicine degree.
• Current, unrestricted RN or MD license in the Philippines and/or US.
• Experience in Utilization Review, Utilization Management, Coding, Back Office, Organizational Development, or other CPO-related processes.
• Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness.
• Teaching credentials or certification is an advantage.
• Strong clinical background in orthopedics, emergency room, intensive care, neurology, occupational medicine, or rehabilitation.
• At least 1 year of trainer experience in a CPO/BPO environment.
• Strong management or supervisory skills.
• Proficiency in the Microsoft Office environment.

Skills

Training experience

Supervisory skills

Knowledge transfer

Microsoft Office

Education

Nursing/Medicine degree

Job description

USRN Training Program Manager

Account: Hartford Account
Work Setup: Temporary WFH
Work Schedule: Shifting
Salary: PHP 75,000 – 85,000 package
Location: BGC Taguig, Cebu, Davao, or Clark, Pampanga
Start Date: ASAP
Headcount: 1

Job Overview

We are looking for an experienced USRN Training Program Manager with a strong clinical background, Utilization Management experience, supervisory or managerial experience, and proven training experience in a CPO/BPO environment.

The ideal candidate will have strong knowledge-transfer and training capabilities, combined with clinical expertise and experience supporting healthcare-related processes.

Qualifications

• At least 1 year of recent and relevant clinical, hospital, or similar experience.
• At least 2 years of Utilization Management experience.
• At least 2 years of recent and relevant supervisory or managerial experience.
• Graduate of an accredited Registered Nursing Program or Doctor of Medicine degree.
• Current, unrestricted RN or MD license in the Philippines and/or US.
• Experience in Utilization Review, Utilization Management, Coding, Back Office, Organizational Development, or other CPO-related processes.
• Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness.
• Teaching credentials or certification is an advantage.
• Strong clinical background in areas such as orthopedics, emergency room, intensive care, neurology, occupational medicine, or rehabilitation is preferred.
• At least 1 year of trainer experience in a CPO/BPO environment.
• Strong management or supervisory skills.
• Proficiency in the Microsoft Office environment.

Required Certification / Credential

• USRN – Any State

Recruitment Process

1. Validation
2. Talkpush profile creation
3. HR Interview
4. Hiring Manager Interview
5. Onboarding