USRN Team Leader (Non-Voice)

Gratitude Philippines; Cebu City; Hybrid; PHP 609,000 - 730,000; Full time

Job summary

Gratitude Philippines is seeking an experienced USRN Team Leader (Non-Voice) with a strong background in BPO/CPO Utilization Management and people leadership.

The ideal candidate will have an active USRN license, relevant Utilization Management experience, and proven experience leading or supervising teams. This role offers a temporary WFH setup with location options including BGC Taguig, Cebu, Davao, or Clark.

Qualifications

• 2–3 years of BPO/CPO Utilization Management experience.
• 1 year of people-management or leadership experience.
• Active USRN license – any Mainland US state.
• Strong leadership, communication, and team-management skills.
• Willingness to work on a shifting schedule.
• Willingness to work under a temporary WFH setup.

Skills

Leadership

Communication

Team management

Shift work

WFM experience

Education

Active USRN license

Job description

USRN Team Leader (Non-Voice)

Account/s: El Paso & Hartford Account
Work Setup: Temporary WFH
Work Schedule: Shifting
Salary: PHP 60,000 package (Fixed and non-negotiable)
Location: BGC Taguig, Cebu, Davao, or Clark, Pampanga
Start Date: ASAP

Job Overview

We are looking for an experienced USRN Team Leader (Non-Voice) with a strong background in BPO/CPO Utilization Management and people management.

The ideal candidate will have an active USRN license, relevant Utilization Management experience, and proven experience leading or supervising teams.

Qualifications

• At least 2–3 years of BPO/CPO Utilization Management experience.
• At least 1 year of people-management or relevant leadership experience.
• Active USRN license – any mainland U.S. state.
• Strong leadership, communication, and team-management skills.
• Willingness to work on a shifting schedule.
• Willingness to work under a temporary WFH setup.

Required Certification / Credential

• Active USRN – Any Mainland License

Recruitment Process

1. Validation
2. Talkpush profile creation
3. HR Interview
4. Hiring Manager Interview
5. Onboarding

Pre-Screening Questions

1. What is your current location, and which site do you prefer to be endorsed to: BGC Taguig, Cebu, Davao, or Clark, Pampanga?
2. Do you have an active USRN license? If yes, please provide the state and validity date.
3. How many years of BPO/CPO Utilization Management experience do you have?
4. How many years of people-management / Team Leader / Supervisor experience do you have?
5. What was your last drawn salary?
6. What are your salary expectations?
7. What is your notice period?