USRN Program Manager | Remote Utilization & Ops Lead

Gratitude Philippines; Cebu City; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Gratitude Philippines is seeking a USRN Program Manager to oversee healthcare operations for the Hartford Account. The ideal candidate will have strong clinical knowledge, Utilization Management experience, and proven supervisory capabilities.

The position supports a Temporary Work From Home setup with shifting schedules and an ASAP start date. Responsibilities include managing daily operations, providing clinical guidance, and ensuring compliance with client and healthcare standards.

Qualifications

• Active USRN license is required.
• At least 1 year of clinical, hospital, or healthcare experience.

Responsibilities

• Manage day-to-day operations for Hartford Account.
• Provide clinical subject matter guidance to the team.
• Ensure effective Utilization Management processes.
• Monitor team performance, productivity, quality, and metrics.
• Coach and develop team members to achieve objectives.
• Apply clinical knowledge to resolve process-related concerns.
• Ensure adherence to healthcare guidelines and client standards.
• Collaborate with stakeholders to address issues.
• Support continuous improvement and operational excellence.
• Ensure compliance with healthcare and client standards.

Skills

USRN license

Utilization Management

Supervisory experience

Clinical leadership

Job description

Gratitude Philippines is seeking a USRN Program Manager to oversee healthcare operations for the Hartford Account. The ideal candidate will have strong clinical knowledge, Utilization Management experience, and proven supervisory capabilities.

The position supports a Temporary Work From Home setup with shifting schedules and an ASAP start date. Responsibilities include managing daily operations, providing clinical guidance, and ensuring compliance with client and healthcare standards.