USRN Clinical Training Specialist - Healthcare Support

RSD Human Resource Management Consultancy; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

A leading HR consultancy in Metro Manila is seeking a USR Trainer to deliver training programs for Customer Service Representatives in US-based support. The role requires an active U.S. Registered Nurse license and significant experience, both in clinical settings and as a trainer. Candidates must demonstrate exceptional knowledge of U.S. medical guidelines and interpersonal skills to ensure effective training. This position offers an opportunity to contribute to the professional growth of employees in a dynamic work environment.

Qualifications

• 2–3 years of clinical bedside experience (e.g., ER, ICU, Med-Surg, Telemetry).
• 1 year experience as a USRN Trainer in a BPO or U.S. Healthcare account.
• Knowledge of clinical guidelines, HIPAA requirements, and U.S. medical terminology.

Responsibilities

• Deliver training programs for Customer Service Representatives.
• Equip new hires and existing employees with necessary product knowledge and skills.

Skills

Strong presentation skills

Facilitation skills

Interpersonal skills

Education

Active and unrestricted U.S. Registered Nurse (USRN) license

Job description

A leading HR consultancy in Metro Manila is seeking a USR Trainer to deliver training programs for Customer Service Representatives in US-based support. The role requires an active U.S. Registered Nurse license and significant experience, both in clinical settings and as a trainer. Candidates must demonstrate exceptional knowledge of U.S. medical guidelines and interpersonal skills to ensure effective training. This position offers an opportunity to contribute to the professional growth of employees in a dynamic work environment.