US Registered Nurse Quality Analyst ( BPO ) Onsite 90K + 10% APPLY NOW

EPSILON GROUP SERVICES INC.; Pasig; On-site; PHP 1,004,000 - 1,027,000; Full time

Job summary

EPSILON GROUP SERVICES INC. is seeking 5 USRN Quality Analysts for our Pasig City healthcare BPO operation. The roles require active USRN licensing, onsite availability in Pasig, and night shift work.

Candidates should have healthcare BPO experience with quality auditing, coaching, and feedback capabilities, plus bedside or OR/ED exposure. Start ASAP. Selected analysts will conduct quality audits, coach agents, and partner with Operations and Training to close quality gaps while ensuring strict

Qualifications

• Active USRN License is required.
• Experience in Healthcare BPO with quality focus.
• 1+ year hospital bedside experience preferred.
• Operating Room or Emergency Department exposure desired.
• SMEs with Quality/Auditing backgrounds are welcome.
• Experience auditing, coaching sessions, and giving feedback.
• Strong knowledge of healthcare processes and standards.
• Excellent communication and analytical skills.
• High attention to detail with a quality-first mindset.

Responsibilities

• Conduct quality audits of healthcare BPO transactions and processes.
• Evaluate interactions against quality and compliance standards.
• Provide coaching and feedback to healthcare representatives.
• Identify recurring quality issues and performance gaps.
• Collaborate with Operations and Training to improve performance.
• Assist root cause analyses and suggest corrective actions.
• Maintain accurate audit documentation and reports.
• Ensure compliance with healthcare and client requirements.
• Support ongoing quality improvement initiatives.

Skills

USRN License

Healthcare BPO

Hospital Bedside

OR/ED experience

Audits/Quality

Coaching/Feedback

Quality improvement

Communication

Analytical skills

Attention to detail

Onsite Pasig

Night shift

Start ASAP

Job description

USRN Quality Analyst – BPO

Location: Pasig City — Onsite Schedule: Night Shift Salary: ₱90,000 – ₱92,000 + 10% Night Differential Headcount: 5 USRN Quality Analysts Start Date: ASAP

Position Overview

We are hiring 5 USRN Quality Analysts to join a strong Healthcare BPO operation in Pasig.

This opportunity is open to experienced SMEs who have hands‑on experience in auditing, coaching, and providing performance feedback. We are looking for healthcare professionals with strong clinical and BPO backgrounds who can ensure quality, compliance, and operational excellence.

Qualifications

• Active USRN License

• Strong Healthcare BPO experience

• 1+ year Hospital / Bedside experience

• Hospital experience in OR (Operating Room) or ED (Emergency Department) preferred/required

• Open to SMEs with Quality/Auditing experience

• Experience conducting audits, coaching sessions, and feedback

• Strong understanding of healthcare processes and quality standards

• Excellent communication and analytical skills

• Strong attention to detail

• Ability to identify quality gaps and recommend corrective actions

• Willing to work onsite in Pasig

• Willing to work night shift

• Can start ASAP

Key Responsibilities

• Conduct quality audits of healthcare BPO transactions and processes.

• Evaluate interactions based on established quality and compliance standards.

• Provide constructive coaching and feedback to healthcare representatives.

• Identify recurring quality issues and performance gaps.

• Partner with Operations and Training teams to improve overall performance.

• Assist in root cause analysis and recommend corrective actions.

• Maintain accurate audit documentation and quality reports.

• Ensure compliance with healthcare, client, and operational requirements.

• Support continuous quality improvement initiatives.

Compensation & Work Details

₱90,000 – ₱92,000 Monthly Salary + 10% Night Differential Onsite – Pasig City Night Shift Can Start ASAP