Night-Shift Healthcare QA Analyst (PHRN Licensed)

EPSILON GROUP SERVICES INC.; Pasig; On-site; PHP 647,000 - 670,000; Full time

Benefits offered by this job

Night differential

Job summary

EPSILON GROUP SERVICES INC. is seeking a PHRN BPO Quality Analyst to join our Pasig site on a night shift. The role requires active PHRN license and at least 1 year of QA experience in a healthcare BPO environment.

You will audit calls and processes, ensuring compliance with guidelines and delivering quality outcomes. The ideal candidate has strong US healthcare BPO background, excellent communication, and people management skills, and is willing to work onsite during night shifts.

Qualifications

• Active PHRN License
• 1+ year QA experience in a Healthcare BPO
• Strong experience in auditing and call/process guidelines
• Solid US Healthcare BPO background
• Strong communication and people management skills
• Willing to work onsite and night shift

Skills

QA experience

Auditing

Communication

People management

Night shift willingness

Job description

EPSILON GROUP SERVICES INC. is seeking a PHRN BPO Quality Analyst to join our Pasig site on a night shift. The role requires active PHRN license and at least 1 year of QA experience in a healthcare BPO environment.

You will audit calls and processes, ensuring compliance with guidelines and delivering quality outcomes. The ideal candidate has strong US healthcare BPO background, excellent communication, and people management skills, and is willing to work onsite during night shifts.