Night-Shift USRN Quality Analyst: Healthcare BPO

EPSILON GROUP SERVICES INC.; Pasig; On-site; PHP 1,004,000 - 1,027,000; Full time

Job summary

EPSILON GROUP SERVICES INC. is seeking 5 USRN Quality Analysts for our Pasig City healthcare BPO operation. The roles require active USRN licensing, onsite availability in Pasig, and night shift work.

Candidates should have healthcare BPO experience with quality auditing, coaching, and feedback capabilities, plus bedside or OR/ED exposure. Start ASAP. Selected analysts will conduct quality audits, coach agents, and partner with Operations and Training to close quality gaps while ensuring strict

Qualifications

• Active USRN License is required.
• Experience in Healthcare BPO with quality focus.
• 1+ year hospital bedside experience preferred.
• Operating Room or Emergency Department exposure desired.
• SMEs with Quality/Auditing backgrounds are welcome.
• Experience auditing, coaching sessions, and giving feedback.
• Strong knowledge of healthcare processes and standards.
• Excellent communication and analytical skills.
• High attention to detail with a quality-first mindset.

Responsibilities

• Conduct quality audits of healthcare BPO transactions and processes.
• Evaluate interactions against quality and compliance standards.
• Provide coaching and feedback to healthcare representatives.
• Identify recurring quality issues and performance gaps.
• Collaborate with Operations and Training to improve performance.
• Assist root cause analyses and suggest corrective actions.
• Maintain accurate audit documentation and reports.
• Ensure compliance with healthcare and client requirements.
• Support ongoing quality improvement initiatives.

Skills

USRN License

Healthcare BPO

Hospital Bedside

OR/ED experience

Audits/Quality

Coaching/Feedback

Quality improvement

Communication

Analytical skills

Attention to detail

Onsite Pasig

Night shift

Start ASAP

Job description

EPSILON GROUP SERVICES INC. is seeking 5 USRN Quality Analysts for our Pasig City healthcare BPO operation. The roles require active USRN licensing, onsite availability in Pasig, and night shift work.

Candidates should have healthcare BPO experience with quality auditing, coaching, and feedback capabilities, plus bedside or OR/ED exposure. Start ASAP. Selected analysts will conduct quality audits, coach agents, and partner with Operations and Training to close quality gaps while ensuring strict