US Loan Origination Support Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 781,000 - 893,000; Full time

Benefits offered by this job

HMO after 30 days

Laptop/Device provided

Internet reimbursement

Job summary

Hammerjack Pty Ltd is seeking a detail-oriented Customer Experience Manager based in the Philippines to handle loan and mortgage inquiries with a focus on accuracy and timely responses.

You will document issues, guide customers through the application flow, and track experiences across channels using CRM tools and ZenDesk. Fluency in English, strong communication, and organization are essential for success in this role.

Qualifications

• At least 2 years of experience in US loan or mortgage account handling Loan Origination or Underwriting-specific tasks.
• Experience in customer-facing roles in a loan or mortgage account.
• Superb communication, collaboration, and problem-solving skills.
• Proficiency, speed, and accuracy in written communication.
• Fluency, clarity, and good diction in English.
• Great organizational skills & time management abilities.
• Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
• Detail-oriented - financial services requires accuracy.
• Bachelor's Degree or comparable work experience in financial services.
• Flexibility to work US Pacific Time 9 AM to 6 PM (with a 1-hour break).
• Must live in the Philippines.

Responsibilities

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools.
• Documenting & logging issues (as well as customer compliments & complaints).
• Working with customers to help them go through our application flow when required.
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems.

Skills

Customer communication

Problem solving

Written communication

Time management

English fluency

Education

Bachelor's degree or equivalent

Tools

ZenDesk

Google Drive

Email

CRM systems

Task management tools

Job description

Hammerjack Pty Ltd is seeking a detail-oriented Customer Experience Manager based in the Philippines to handle loan and mortgage inquiries with a focus on accuracy and timely responses.

You will document issues, guide customers through the application flow, and track experiences across channels using CRM tools and ZenDesk. Fluency in English, strong communication, and organization are essential for success in this role.