US Healthcare Support Specialist — Graveyard Shift

Cognizant Technology Solutions Corporation

Taguig

On-site

PHP 391,000 - 614,000

Full time

2 days ago

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Job summary

Cognizant Philippines is seeking a patient support specialist in Taguig to handle inbound inquiries from patients and healthcare providers, verify information, process applications, and maintain accurate records to ensure timely access to healthcare services. You will use Salesforce Health Cloud and related systems, adhere to SOPs, and escalate complex cases following established procedures.

This onsite role requires a graveyard shift with fixed weekends off.

Qualifications

Strong verbal and written English communication skills.
Completed at least 2 years in college; Bachelor's degree preferred.
Customer-focused with strong attention to detail and organizational skills.
Willing to work onsite in Taguig City and graveyard shift with fixed weekends off.

Responsibilities

Handle inbound calls from patients and healthcare providers regarding application status, refills, eligibility, and missing requirements.
Verify caller information and collect required documentation during interactions.
Make outbound calls to obtain missing information and provide application updates.
Process and maintain patient records using Salesforce Health Cloud and related systems.
Review, update, and validate applications, forms, and supporting documents.
Send follow-up communications for incomplete or inaccurate submissions.
Prevent duplicate records and ensure data accuracy and compliance.
Escalate exceptions, complex cases, and unresolved concerns following established procedures.