Healthcare Support Associate - Night Shift (Onsite)

Our Clients; Cavite City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Our Clients in Cavite is hiring Healthcare Support Associates to join our healthcare operations team. You will provide administrative and customer support to patients, healthcare providers, and internal teams, including scheduling, pre-registration, insurance verification, and financial clearance.

The role requires handling patient inquiries, maintaining accurate records, and coordinating with providers and insurers to resolve requests promptly.

Qualifications

• Open to fresh graduates of any course.
• 3 to 6 months of BPO experience in any line of business.
• Healthcare BPO experience is an advantage.
• Good verbal and written communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Willing to work onsite in Bacoor, Cavite.
• Willing to work on a night shift schedule, including weekends and holidays as required.

Responsibilities

• Handle inbound and outbound calls related to patient appointments, registration, insurance, and financial inquiries.
• Schedule, reschedule, or cancel patient appointments as needed.
• Complete patient pre-registration by verifying demographic, insurance, and medical information.
• Verify insurance eligibility, benefits, and obtain required authorizations when applicable.
• Assist patients with financial clearance by reviewing coverage, payment responsibilities, and available payment options.
• Accurately update patient records and document all interactions in the appropriate systems.
• Coordinate with healthcare providers, insurance companies, and internal departments to ensure timely resolution of patient requests.
• Maintain compliance with HIPAA, company policies, and healthcare regulations.
• Meet established productivity, quality, and customer service metrics.
• Perform other administrative and healthcare support duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Interpersonal skills

Job description

Our Clients in Cavite is hiring Healthcare Support Associates to join our healthcare operations team. You will provide administrative and customer support to patients, healthcare providers, and internal teams, including scheduling, pre-registration, insurance verification, and financial clearance.

The role requires handling patient inquiries, maintaining accurate records, and coordinating with providers and insurers to resolve requests promptly.