Onsite Benefits Verification Specialist (Graveyard Shift)

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 420,000 - 540,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a Healthcare Support professional to handle complex Patient Assistance Program (PAP) cases, evaluate eligibility, and support enrollment for patients and healthcare providers in the Philippines.

The role requires working onsite in Taguig with a graveyard shift and weekends off, and involves benefits verification and accurate case management. The ideal candidate has 2-3 years in US healthcare, strong English communication, and experience

Qualifications

• Bachelor's degree required; Allied Health, Healthcare, Business, or related courses preferred.
• At least 2-3 years of experience in US Healthcare, PAP, Benefits Verification, or related fields.
• Minimum of 1 year experience handling escalated or advanced healthcare support functions.
• Strong verbal and written English communication skills.
• Ability to explain complex eligibility decisions and handle sensitive patient situations.
• Willing to work onsite in Taguig City.
• Willing to work on a Graveyard Shift schedule with fixed weekends off.

Responsibilities

• Handle complex PAP cases by evaluating applications and supporting enrollment.
• Evaluate patient assistance applications against program eligibility guidelines.
• Conduct benefit investigations and verify insurance coverage details.
• Process approvals, denials, and escalations accurately and efficiently.
• Communicate eligibility decisions, status, renewal requirements, and prescriptions.
• Generate and send approval or denial communications to patients and providers.
• Perform outbound calls to complete application requirements and resolve missing information.
• Manage cases from intake to resolution with accuracy and compliance.
• Escalate unresolved issues to SMEs or client stakeholders as needed.

Skills

US healthcare experience

Escalations handling

English communication

Decision making

Patient support

Onsite in Taguig

Graveyard shift

Education

Bachelor's degree

Tools

Salesforce Health Cloud

CRM platforms

Five9

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a Healthcare Support professional to handle complex Patient Assistance Program (PAP) cases, evaluate eligibility, and support enrollment for patients and healthcare providers in the Philippines.

The role requires working onsite in Taguig with a graveyard shift and weekends off, and involves benefits verification and accurate case management. The ideal candidate has 2-3 years in US healthcare, strong English communication, and experience