Onsite Taguig Graveyard Shift Healthcare Support

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 257,000 - 379,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a patient and provider support specialist to handle inquiries, process applications, maintain accurate records, and ensure timely access to healthcare services.

You will work with Salesforce Health Cloud and related systems to verify information, manage documentation, and escalate complex cases. The role emphasizes data accuracy, adherence to SOPs, and a patient-first approach, with graveyard shifts and weekends off.

Qualifications

• Completed at least 2 years in college; Bachelor's degree preferred.
• 0-1 year of Customer Service or Voice BPO experience.
• Strong verbal and written English communication skills.
• Customer-focused with strong attention to detail and organizational skills.
• Comfortable following SOPs, scripts, and compliance requirements.
• Willing to work onsite in Taguig City.
• Willing to work on a Graveyard Shift schedule with fixed weekends off.

Responsibilities

• Handle inbound calls from patients and healthcare providers regarding application status, refills, eligibility, and missing requirements.
• Verify caller information and collect required documentation during interactions.
• Make outbound calls to obtain missing information and provide application updates.
• Process and maintain patient records using Salesforce Health Cloud and related systems.
• Review, update, and validate applications, forms, and supporting documents.
• Send follow-up communications for incomplete or inaccurate submissions.
• Prevent duplicate records and ensure data accuracy and compliance.
• Escalate exceptions, complex cases, and unresolved concerns following established procedures.

Skills

English communication

Customer service

Attention to detail

Organizational skills

SOP compliance

Graveyard shift

Onsite in Taguig

US healthcare knowledge

Data entry accuracy

Education

2 years college completed

Bachelor's degree preferred

Tools

Salesforce Health Cloud

CRM platforms

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a patient and provider support specialist to handle inquiries, process applications, maintain accurate records, and ensure timely access to healthcare services.

You will work with Salesforce Health Cloud and related systems to verify information, manage documentation, and escalate complex cases. The role emphasizes data accuracy, adherence to SOPs, and a patient-first approach, with graveyard shifts and weekends off.