US Healthcare Engagement Specialist

Russell Tobin; Makati; Sur place; PHP 600 000 - 800 000; Plein temps

Résumé du poste

Russell Tobin in Makati seeks a Healthcare Engagement Specialist to ensure smooth onboarding and ongoing support for US-based healthcare workers. You will coordinate credentialing, payroll & HR needs, and manage assignments with cross‑functional teams.

Proficiency in English, a relevant bachelor’s degree, and experience with ATS tools like Job Diva are required. This onsite position at Ayala Avenue offers cross‑time-zone collaboration with US stakeholders.

Qualifications

• Experience with US healthcare credentialing and HR support.
• Excellent English communication and interpersonal skills.
• Bachelor’s degree in HR, Healthcare Administration, or related field.
• Onsite work in Ayala Avenue, Makati, with US time-zone flexibility.

Responsabilités

• Act as primary contact for contingent healthcare workers during assignments.
• Coordinate pay, benefits, HR, or employee relations with internal departments.
• Assist with expiring credentials and compliance renewals.
• Complete onboarding, end-of-assignment tasks and offboarding.
• Track assignments, renewals, and performance evaluations.
• Use the ATS system (Job Diva) to document updates and generate reports.
• Share insights to improve candidate experience and efficiency.
• Check-ins during the first two weeks to clarify timesheets and access.

Connaissances

US healthcare credentialing

English communication

HR support

Assignment management

Formation

Bachelor's degree in HR or Healthcare Administration

Outils

JobDiva ATS

Description du poste

Job Title: Healthcare Engagement Specialist

Are you passionate about ensuring a positive experience for healthcare workers throughout their assignments? We’re looking for a dedicated US Engagement Specialist (Healthcare) to join our team onsite in Makati!

About the Role:

We’re seeking a detail‑oriented and people‑focused US Engagement Specialist (Healthcare) to support our US‑based healthcare workforce. This role ensures a smooth onboarding experience, ongoing assignment support, and proper credentialing compliance for healthcare professionals.

Key Responsibilities:

Assignment Management & Engagement:

• Act as the primary point of contact for all contingent healthcare workers throughout their assignments.
• Provide support and resolution for issues related to pay, benefits, HR, or employee relations by coordinating with internal departments.
• Assist with expiring credentials and manage yearly compliance renewals.
• Communicate end‑of‑assignment information and complete off‑boarding tasks.
• Deliver job performance coaching and counseling to help reduce attrition and improve worker satisfaction.
• Track and manage contract renewals, assignment extensions, and performance evaluations.
• Use the ATS system (Job Diva) to document updates, generate reports, and maintain accurate records.
• Share insights and feedback with internal teams to improve candidate experience and operational efficiency.
• Conduct check‑ins during the first two weeks of assignment to ensure smooth integration and clarity on timesheets, pay stubs, and systems access.
• Review healthcare providers' educational background, licensure, and certifications for compliance with regulatory standards (e.g., Joint Commission).
• Maintain and track credential records, expiration dates, and required renewals.
• Monitor and support continuing education and training requirements during assignments.

Qualifications:

• Must have experience with US healthcare credentialing and HR support
• Excellent English communication and interpersonal skills
• Bachelor's degree in Human Resources, Healthcare Administration, or a related field
• Prior experience in employee engagement or assignment management
• Proficiency with ATS tools (e.g., Job Diva) is a plus
• Ability to work onsite in Ayala Avenue, Makati
• Flexibility to operate across multiple US time zones