US Engagement Specialist

Pride Global; Philippines; Hybrid; PHP 3,752,000 - 5,629,000; Full time

Job summary

Pride Global is seeking a US HR/Engagement Specialist to support our US-based workforce from Makati with a hybrid schedule, including 4 days on-site weekly. You will ensure a smooth onboarding experience and ongoing assignment support.

Role involves credential management, payroll/benefits coordination, coaching to reduce attrition, and collaboration with internal teams for continuous improvement. Flexibility to work US time zones is required.

Qualifications

• Experience with US HR support and onboarding processes.
• Excellent English communication and interpersonal skills.
• Bachelor's degree in HR, Healthcare Administration, or related field.
• Experience in employee engagement or assignment management.
• Proficiency with ATS tools (e.g., Job Diva) a plus.

Responsibilities

• Serve as primary point of contact for contingent workers during assignments.
• Coordinate with internal teams to resolve pay, benefits, HR, or employee relations issues.
• Assist with credential renewals, onboarding and offboarding tasks.
• Track contract renewals, extensions, and performance reviews.
• Maintain records in the ATS (Job Diva) and generate reports.
• Support compliance with regulatory standards and training requirements.

Skills

US HR support

English communication

Multi-time zone flexibility

Education

Bachelor's degree in HR / Healthcare Admin

Tools

Job Diva

Job description

Job Title: US Support/Engagement Specialist

Location: Hybrid – 4x per week onsite at Ayala Avenue, Makati

Work Hours: Flexible to US Time Zones (PST, MST, CST, EST)

We’re looking for a dedicated US HR/Engagement Specialist to join our team onsite in Makati!

About the Role:

We’re seeking a detail-oriented and people-focused US HR/Engagement Specialist to support our US-based workforce. This role ensures a smooth onboarding experience, ongoing assignment support.

Key Responsibilities:

Assignment Management & Engagement:

• Act as the primary point of contact for all contingent healthcare workers throughout their assignments.
• Provide support and resolution for issues related to pay, benefits, HR, or employee relations by coordinating with internal departments.
• Assist with expiring credentials and manage yearly compliance renewals.
• Communicate end-of-assignment information and complete offboarding tasks.
• Deliver job performance coaching and counseling to help reduce attrition and improve worker satisfaction.
• Track and manage contract renewals, assignment extensions, and performance evaluations.
• Use the ATS system (Job Diva) to document updates, generate reports, and maintain accurate records.
• Share insights and feedback with internal teams to improve candidate experience and operational efficiency.
• Conduct check-ins during the first two weeks of assignment to ensure smooth integration and clarity on timesheets, pay stubs, and systems access.
• Review healthcare providers' educational background, licensure, and certifications for compliance with regulatory standards (e.g., Joint Commission).
• Maintain and track credential records, expiration dates, and required renewals.
• Monitor and support continuing education and training requirements during assignments.

Qualifications:

• Must have experience with US HR support
• Excellent English communication and interpersonal skills
• Bachelor’s degree in Human Resources, Healthcare Administration, or a related field
• Prior experience in employee engagement or assignment management
• Proficiency with ATS tools (e.g., Job Diva) is a plus
• Ability to work onsite in Ayala Avenue, Makati
• Flexibility to operate across multiple US time zones